All the Helpdesk Essentials.
We've taken time to put together all the basic things you'll need to start your customer service operations.
- Multichannel support
- Contextual views
- Intelligent automations
- Smart integrations
The new free plan supports all channels that are critical to startups and small businesses. You can view tickets from email, web forms, and self-service portals, in one unified interface. Learn More
Understand your customers' needs even before you interact with them. Zoho Desk gives you contextual ticket views, complete with the customers' interaction histories and ticket timelines. Learn More
Set up an SLA to uphold all your service commitments, and set automated escalations to ensure the right action is taken. If that's not enough, you can create notification rules as well. Learn More
Launch secure remote support sessions from your ticket screen, using the Zoho Assist add-on. For those of you who use Google Apps, we have an integration there too! Learn More
Rebrand and customize.
Rebrand and customize Zoho Desk according to the specific needs of your business. Add your logo & brand colors, associate your domain, create custom fields and make Zoho Desk truly work for your business!
Track. Improve. Surprise Customers.
Even the smallest customer service operations need to track a few simple metrics and improve. In fact, a set of pre-defined reports is already waiting for you inside the Reports dashboard.
Collaborate like never before.
Tag your colleagues in tickets, to communicate across departments and locations. The agent collision detection makes sure that your efforts are never wasted, so we've factored that into the new free plan, too.
Deliver great service, right off the bat.
It's meaningless to worry about how many software licenses to buy, especially when you're a startup or a small business. We figured you'd rather be concentrating on building a customer service culture inside your company. Naturally, our new free plan gives you 3 users free to help you get a head start with your customer support.Try it now
What your agents get...
- Complete customer context
- Ticket management and collaboration
- Custom ticket filters
- Automatic solution suggestion
- Mobile apps for iOS & Android
What your managers get...
- Built-in reports & dashboards
- Customer happiness ratings
- Task assignment
- Product-based ticket tracking
- Service Level Agreements
What your customers get...
- Easier ways to reach you
- Quicker responses
- Transparent communication
- Effective solutions
- Self-service, where appropriate