Know why you need free cloud-based ticketing system in the first place.
A free ticketing system streamlines your customer service process by putting together all the customer requests under one tab and enables support agents to respond to all the requests from a single, easy-to-use interface.
By using a free customer service system, you can perform all major help desk activities, like managing end-user trouble tickets from ticket creation to resolution, automating day-to-day tasks, and setting up a help center from a zero-cost centralized support system.
Things that free ticket software can bring to the table.
As a startup or a small business, you already have a lot of fire to put out around you. To save you some time, we put together the essential features you need, in one package.
Understand your customers' needs even before you interact with them. Zoho Desk's free support ticket system gives you contextual ticket views, complete with the customers' interaction histories and ticket timelines. Learn more
Set up an SLA to uphold all your service commitments, and set automated escalations to ensure the right action is taken. If that's not enough, you can create notification rules as well. Learn More
Launch secure remote support sessions from your ticket screen, using the Zoho Assist add-on. For those of you who use Google Apps, we have an integration there too! More Add-ons
- MS Teams
- Zoho Assist
- Zoho Books
- Zoho CRM
Zoho Desk's free customer service software is the go-to option for small businesses.
Zoho Desk's all new free plan has a lot more to offer than just the basics.
Take a sneak peek into the help desk capabilities that let you re-brand and customize your help desk, track and improve metrics, and collaborate with your customers like never before.
Zoho Desk helps you convert customer emails to tickets, compiles and organizes them in a single place, and monitors how many emails come in and how many responses go out.
Set up a customer self-service portal with FAQs and help articles using Zoho Desk's free support desk system. Rebrand and personalize the Help Center to mimic the look of your brand.
Multi language help desk
Using Zoho Desk, you can set up help articles in multiple languages to offer customers help in their native language.
Create a macro containing the set of actions to be executed and apply it manually whenever required. Zoho Desk helps you save the extra effort of performing repetitive day-to-day actions.
Zoho Desk's free support software comes with mobile apps that allow you to stay on top of things without being tied to a desk 24/7. You can get instant updates about tickets, view customer information, and respond promptly.
Reports and Insights
Use detailed reports to understand your team's performance. Built-in dashboards help you track and improve your service using the most common metrics.
What your customers get...
- Easier ways to reach you
- Quicker responses
- Transparent communication
- Effective solutions
- Self-service, where appropriate
What your managers get...
- Built-in reports & dashboards
- Customer happiness ratings
- Task assignment
- Product-based ticket tracking
- Service Level Agreements
What your agents get...
- Complete customer context
- Ticket management and collaboration
- Custom ticket filters
- Automatic solution suggestion
- Mobile apps for iOS & Android
Deliver great customer service, right off the bat.
Setting up a good customer support system is paramount for any business. Don't cut corners by going for open source ticketing system which comes with hidden costs and a laborious setup.