35 million users trust Zoho to run their business.

  • Sears
  • Daimler
  • Intel
  • Essilor
  • AONhewitt

The right solution for you, and your customers.

Multichannel

More than an email inbox, but just as simple.

View all your customer emails in one interface, organized into queues based on time due, priority, and status. Apart from email tickets, agents can also receive and reply to tickets via web forms, social media, live chat, and more, without the clutter of multiple tabs. Learn more

Self service

Pull in your agents only where they're required.

Why have your agents stress out over tickets that can be answered without their attention? With Zoho Desk, you can set up your personal multi brand Help Center and create a Knowledge Base with FAQs and Articles that will help customers look up the answers to their problems by themselves.

Automation

Multi-tasking isn't required, thanks to effective automation.

Dedicating more time to understanding your customers may seem impossible when you have a pile of routine tasks pending everyday. With Zoho Desk, you can set automatic assignment rules, SLAs, and Workflows to ensure that routine never stops you from providing great customer service.

Mobile help desk

Help Desk you can fit in your pocket.

Now you can tag, assign, and move tickets from within the Zoho Desk mobile app for Android and iOS. You can also receive real-time notifications about any updates to stay on top of things at all times. The app lets agents communicate with customers, with colleagues, and with teams.

You don't have to adapt to Zoho Desk. It adapts to you.

Setting up software you aren't familiar with can seem daunting, but in this case, you don't have to worry. You can customize and change your ticketing system to suit your business requirements every step of the way. Use native integrations, custom functions, and APIs to extend your already powerful customer service software.

Small businesses or large, Zoho Desk fits within your company's budget easily.

Number of users 100

 
$250Zoho Desk
$990Zendesk
$700Freshdesk
$1000Desk.com

Save at least 33% with Zoho Desk.

Choose the industry's best customer service software for SMBs.

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