Zoho SalesIQ, a prospect and customer engagement platform for both websites and mobile apps, has a number of new additions to its feature set that will help you continually scale your business.
Let’s take a look at the new set features and learn how you can utilize them on a regular basis.
Build your own Chat Bots
With 15+ chatbot templates and multiple drag-and-drop widgets, our Zobot is deeply programmable and easy to customize for every business need. Learn how by checking out our guide to create your first bot.
Make audio calls anytime
Tired of long chats? Get on a call and resolve issues quicker. What if you miss a call or get busy on another call? Don’t worry, your visitor can still leave a voice message.
Self-help with in-chat knowledge base
Place FAQs and help articles within the chat window. Answer the common and simple questions before the user asks you. Can chatbots pull relevant articles during conversations? Find out here.
Enhanced Visitor Identification
Our integration with Clearbit adds another dimension to your lead qualification process. All you need is the email address of the visitor. This feature is available for Basic, Professional and Enterprise plans.
Get notified for every visitor
Low website traffic or very high bounce-rate? Don’t worry, Zoho SalesIQ Mobile App notifies you every time a new/returning visitor lands on your website or app. This feature is even more powerful with CRM integration by notifying you when a visitor is a CRM lead, contact or open potential.
Design your chat window
Customize your window appearance, configure the chat behavior, set visitor input fields, and create your own auto-responses. In short, build a live chat window matching your own tastes and preferences.
Chat live within mobile apps
Mobilisten, our native mobile SDK for both iOS & Android, supports intuitive features such as push notifications, media sharing, chat history and call/voice messaging. There is also support for chatbots as well.
Create leads, tickets, and track campaigns
Now you can add leads & prospects into Salesforce while you engage with them. If you are a Zendesk user, easily create tickets from your live chat window, or see who’s visiting your website via email campaigns with our Mailchimp integration.
Want to check these features right away? Go ahead and Access Zoho SalesIQ.