HR is evolving. It’s no longer just about managing processes like hiring, attendance, payroll, and performance. Today, it’s about delivering better employee experiences, enabling smarter decisions, and helping people do their best work. As expectations for HR grow, so does the need for systems that can keep up. That’s why we’re excited to introduce our all-new Zia, bringing AI into the core of Zoho People to make HR more intuitive and responsive.
Moving from clicks to conversation
Traditional HR systems require navigating multiple modules for tasks, slowing daily interactions. Zia streamlines these with a conversational interface—users simply ask, and Zia responds instantly. Whether checking leave, retrieving information, or moving between modules, Zia reduces effort and supports voice commands in multiple languages for greater accessibility.
From assistance to action: HR powered by Agentic AI
The all-new Zia goes beyond answering questions—it can understand intent, take actions, coordinate workflows, and complete multi-step HR tasks autonomously. Instead of requiring users to manually navigate across different modules, verify information, and execute actions one by one, Zia can intelligently handle the process end to end.
Turning everyday HR operations into a seamless experience
Stay on top of tasks and take action instantly
Our AI-driven HR software shifts the focus from navigating multiple modules to completing tasks seamlessly. This means faster execution and fewer manual steps. Instead of searching through different screens, users can simply ask Zia.
Employees can ask Zia to show pending approvals, list open tasks, or send reminders. Managers can group team tasks by ownership or deadline and instantly check availability. HR can track requests, ensure key tasks are done, and share feedback—all without switching contexts.
In each case, Zia consolidates information, actions, and follow-ups into a single workflow, making everyday HR operations faster, more intuitive, and significantly more efficient.
Access policies and processes with ease
Zia helps any organization member understand complex HR policies. Employees can fetch a quick policy list, access recent updates, or even get a summary of a particular policy. This can be particularly useful for new hires during onboarding, as it allows them to get up to speed without having to sift through multiple documents. Managers can quickly refer to policies when guiding team members or making a decision. This also comes in handy during the appraisal cycle, as Zia provides detailed guidance about key steps.
Find and understand your people better
When it comes to making talent and performance-driven decisions, our AI-powered HR software can help managers and HR teams identify the right fit. They can quickly find employees with a specific skill set and preferred proficiency level, categorize employees based on their role, location, or even years of experience, or even fetch a list of employees who have recently received positive feedback.
For instance, let's say a high-priority campaign with a tight deadline is approaching. Managers can instantly ask Zia to identify employees with expertise in digital marketing and proven campaign performance. Instead of spending hours coordinating with HR or scanning through profiles, they get a curated list of the most relevant candidates in seconds, helping them assemble the right team and get started without delays.
Turn workforce data into actionable insights
Zia helps organizations make sense of workforce data at scale. Employees can track learning progress or view milestones, while managers can analyze team distribution, monitor performance trends, or compare attrition over time. HR can view workforce distribution, analyze diversity metrics, and identify key trends, all through simple queries and visual charts.
For example, a manager preparing for a quarterly review can ask Zia to analyze team performance trends. Within seconds, Zia presents a visual breakdown highlighting key performance patterns and areas that need improvement.
Go beyond reporting with AI-driven insights
Zia goes a step further by enabling proactive, AI-driven insights. Managers can ask it to detect signs of regression within their teams by analyzing patterns, such as increased absenteeism, frequent late logins, or reduced time logs. Zia not only identifies these trends but also provides supporting context, reasons, and visualizations, helping leaders take timely, informed action.
Built with a focus on privacy
HR often involves sensitive personal information, which is why Zia prioritizes privacy, security, and governance. Employees interact with information based on role-based access controls, meaning they view only what they’re authorized to see. The system adheres to global privacy standards like GDPR, along with regional data protection regulations.
Check out our help documentation to find more detailed information about how Zia works in Zoho People!
Note: Zia is supported on the mobile application as well. Please update to the latest version to access it. The web version must be enabled for mobile access. Zia is also supported on Slack and Microsoft Teams.
Comments