PageSense helps you track and record your visitors' actions on your website using session recording. We make sure we do not record or store any sensitive information from your visitors. There are a few cases in which the user needs to specify which information is PII, however, as PageSense would not be able to identify it otherwise. PageSense does not record or store any keystrokes by visitors. In addition, it provides an option to mask any elements on your website which might expose PII.
By anonymizing the IPs of your website visitors, we make sure that no individual's privacy is violated. We also provide an option to display a banner on your website which informs the user that they are being tracked using cookies and allows them to opt out of this tracking.
What is classified as sensitive information?
The list below is a broad but not complete sampling of the types of information that can be labeled as personal to a user.
Date of birth
Any medical record
Face, fingerprints, or handwriting
Residential address: country, state, postal code, or city
Name of workplace or school they attend
Grades, salary, or job title
National identification number
Vehicle registration plate number
Driver's license number
Credit card numbers
Any form of digital identity such as login name, screen name, nickname, or handle
Make sure you mask these and any other pieces of information on your website that point to your visitor's identity.