App Spotlight: Yeaster P-Series for Zoho CRM

App Spotlight brings you hand-picked apps built to enhance the power of your Zoho apps and tools. Visit the Zoho Marketplace to explore all apps, integrations, and extensions.

Yeastar P-Series for Zoho CRM

Boost your agent productivity with call automation from inside Zoho CRM, while also getting the additional power of unified business communication, call center, mobility, and more, all in one package. The Yeastar P-Series PBX System for Zoho integration helps you build stronger customer relationships with your connections and provides everything else you might need. 

Get Yeaster P-Series for Zoho CRM

Business needs

  • Time can often be lost in making calls and hunting down caller details and notes. Businesses need a solution to align CRM data with business telephony, so employees can minimize pre-call and post-call administrative tasks and recapture productive hours for what really matters.

  • With businesses increasingly adopting hybrid or remote working models, a phone system capable of remote operability is pivotal to enable work from anywhere.

  • Besides telephony, adopting the latest UC and C technologies to keep one simple system for all business communications (voice, video, message, collaboration, and more), as well as breaking the boundary of systems to make connecting easy on daily applications, platforms, and devices.

Solution

Adaptable to business of all sizes, Yeastar P-Series’ native CRM integration with Zoho enables you to:

  • Streamline call activities from Zoho CRM with single-click dialing and advanced call controls: hold, mute, transfer, call recording, and more.

  • Get automatic call pop-ups with links to the callerss CRM records and generate automatic leads for fresh clients.

  • Save time with auto call logging and insightful call analytics reports, which include your customer interaction and employee performance details, such as total call number, answer rate, call length, etc.

  • Sync CRM contacts to your PBX, Yeastar Linkus app (mobile/web), and even IP phones. Now you can quickly search and connect with your customers via your preferred devices, even on the move.

  • Get a company-wide operator panel that monitors and controls communications across your business. This means you know exactly what calls take place in real time, and can use these insights to drive productivity and success.

  • Empower call center agents and supervisors with queue panel, queue callback, wallboard, and more to reduce call wait time, provide agent guidance, and improve the quality of customer services.

  • Add value to your customer interaction and team collaboration with PBX built-in video conferencing, chat, presence, and other unified communication and collaboration features.

Benefits

  • Reduce pre-call and post-call administrative tasks for sales reps to recapture productive hours on prospecting.

  • Better customer experience by providing contextual details before each conversation.

  • Exhaustive call records and reports can be used to measure performance and identify gaps.

  • Your choice of phone system deployment: appliance, cloud, or software. All three editions of Yeastar P-Series PBX support Zoho integration.

Get Yeaster P-Series for Zoho CRM 

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