This is a guest post by David Lee, Vice President of Platform products at RingCentral – a leading cloud-based call center solution. For more info click here.
Cloud communication helps organizations efficiently manage customer phone calls and mobile capability. With this in mind, we have integrated Zoho CRM with cloud communication systems to ensure every business has a reliable voice service inside its CRM.
Today, we are happy to introduce Zoho CRM for RingCentral, the integration between your favorite CRM and the leading cloud communications system. Now you can dial, log, and record calls inside your CRM in a smarter way so you can enhance the productivity of your teams and enrich customer interactions.
Gain full control of your customer interactions.
Get advanced call controls and global connectivity right inside your CRM. With Zoho CRM for RingCentral, you can track all your customer data in one place.
Improve call efficiency with click-to-dial.
Initiate calls to your CRM contacts with a single-click. You no longer have to keep switching between different devices or screens, therefore saving valuable time.
Reduce call durations with automatic screen pop-ups.
Access customer information quickly with automatic screen pop-ups. Incoming calls will trigger a pop-up screen with relevant information pertaining to the lead or contact calling so users can be more prepared to ensure quality customer interactions.
Keep track of important conversations with automatic call logging. This integration also lets you record all inbound and outbound calls within your CRM and play them back whenever necessary. You can also view call details and analytics anytime using Reports in Zoho CRM.