Customer Spotlight: Zoho CRM Helps Consulting Company Deliver Exemplary Service


Industry – Information technology and Services

Size – 1-10 employees 

Type – Private – B2B


Tonari Inc  has helped  companies of all sizes and industries profit and expand through better use of technology since 1991. Tonari pledges to give all clients the personal attention they deserve on grounds of technological specialties. We also cater to provide industry specialties like credit unions, mortgage companies, and health care organizations.


We were in  search of a fully-featured CRM system that didn’t have flaws in terms of reliability and accessibility. We were using another CRM system and wasn’t fully satisfied with that experience. So we shifted to ‘No CRM’, opting  to store information in Outlook instead. Soon, we realized we need a CRM solution to keep our business together. 


One of the things we were looking for was a CRM with an intuitive interface. We  researched many other CRMs  in the cloud based on pricing and customization.  Given that our business is very unique and requires a high degree of customization, we needed a CRM that would really mold around our processes and trigger tasks based on certain actions and inputs in the CRM.

We couldn’t afford to have a huge learning curved for a CRM.  Zoho was on the top of the list when it came to ease of use.

Above all, it was the hugely,  reasonable pricing that made us want to jump to Zoho.

Tools that attracted us :

1) Customization

2) Pricing

3) Workflow Automation


Soon after implementing Zoho CRM,  we were able to scale our business high since everything we  wanted  was available.. Additionally, the mobile app helped our sales and support team deliver best service to our customers anytime, anywhere.


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