In India, SMS messages have become a common tool for businesses to communicate with their customers regarding payments. After all, text messages have a 98% opening rate, which is much higher than emails, so the chances of your customers missing your messages are slim. Moreover, customers tend to respond faster to SMS than to an email. And that is why we have introduced the SMS add-on to Zoho Books and Zoho Invoice (India edition). Now you can reach your customers with just an SMS.
What can you do with the SMS add-on?
Once you enable the SMS feature, you can configure when you want to send a message to your customers. Currently, you can send SMS for three pre-defined situations:
1) Notify customers about invoices
In the age of instant information, your customers expect to be notified the moment an invoice is created for them. Moreover, the sooner your customers view the invoices, the better chances you have of being paid on time.
With the SMS add-on, you can send an SMS each time you create an invoice, or automatically send an SMS for the recurring invoices. Your customers can not only view the invoice details, they can also make payment instantly, right from their mobile, by clicking the payment link in the invoice.
2) Remind customers about payment
Did you know that an average person checks their phone 52 times a day? When that is the case, what better way to remind your customers about a pending payment than by sending them an SMS?
In Zoho Books/Zoho Invoice, you can easily send SMS payment reminders to your customers. All you need to do is configure the payment reminder once. Later on, an SMS will be sent automatically according to your set reminder preferences. If you have set up multiple reminders, then an SMS will be sent for each of them. These reminders help you collect payments on time, which in turn will help you maintain a healthy cash flow.
3) Send thank-you messages
A small act of gratitude can go a long way in building rapport with your customers. Thank your customers for their payment by sending them an SMS, which also serves as an acknowledgment that you have received their payment.
Once you set up the SMS service, messages will be sent to your customers automatically, each time they make an online payment. If you record an offline payment, you can send an SMS manually.
To whom can you send the messages?
You can send SMS messages to all your customers having valid Indian phone numbers. But, you may have some customers who wish to stick to the conventional email method of communication. You can simply disable SMS notifications for them. Or, if a customer wants someone else to receive their notifications, you can easily enable SMS for their contact persons.
How do you get started?
This SMS feature is available as an add-on in all the plans of Zoho Books and Zoho Invoice. So all you need to do is buy some SMS credits, and you’re all set to notify your customers. Check out the pricing page to know more about the SMS credits.
Our help document will guide you through the process of setting up and using this feature. Check it out, try the SMS feature, and don’t forget to share your thoughts about it in the comments below. As always, if you have further queries, we are here to help you out without fail.