Need to provide support to remote computers with multiple monitors? Finding it difficult to access multiple monitors simultaneously? Assist has just what you need to overcome this hurdle.
We believe that consistent optimization results in producing a cutting-edge product. Through that process, our team at Assist has come up with an approach to deliver an enhanced and superior remote support experience to all its customers with the Multi-monitor navigation feature.
What is Multi-monitor accessibility?
When providing remote assistance to your customers, you might find it difficult to access multiple monitors that are connected to a remote system. To rule out this complexity, Assist has added the Multi-monitor navigation feature to facilitate quick access to multiple monitors simultaneously during a remote support session. This enhancement enables instant sharing of data between monitors and can significantly reduce the session duration.
Stand-apart attributes included under Multi-monitor:
The multi-monitor facility offers an array of extensive features to make it easy and efficient for customers to use .
Multiple monitors connected to the remote system can be viewed using the grid, horizontal, or the vertical view type. Also note that in the grid view, the display of monitors will be completely based on the display settings of the remote system.
With this feature, technicians will be able to instantly hide any monitor that is connected with the remote computer from their view. All operations performed in the hidden screen will also be hidden from view.
Enabling the live preview toggle bar available below each monitor’s display makes it easy to get a complete view of all operations happening in that particular monitor.
Enabling the Notifications slider allows the display of alerts when changes are made in any of the monitors. Disabling this attribute stops all operational alerts.
As the name suggests, the full screen mode lets you easily view any monitor in full screen.
Switching between monitors
You can switch between multiple monitors by clicking on the designated monitor and perform any necessary operations.
How do you get access to this brand-new enhancement?
Customers who are using the paid edition can start using multi-monitor navigation immediately. The feature and its extensive attributes can be accessed using the following steps:
Navigate to the chat window during an active remote support session.
The list of monitors connected to the remote computer will now be displayed.
Click on a monitor of your choice to access it instantly.
Multi-monitor navigation: The less-time consuming enhancement:
As mentioned earlier, access to multiple monitors makes it easier to offer top-notch and efficient remote support services under a shorter time to all your customers. Try out this feature in Assist’s trial edition and share your feedback in the comments section below.