Announcing our latest recognition: Gartner Peer Insights recognizes Zoho Assist with 2022 Customers’ Choice distinction

We are thrilled to announce that Gartner Peer Insights has named Zoho Assist as a Customers’ Choice for 2022. Gartner Peer Insights collects primary feedback from enterprise users about software and services, which it uses to compile the “Voice of the Customer” research document. This document helps end-users determine the tools and vendors that best suit their needs, using genuine reviews that have undergone a thorough verification process. Our recognition by Gartner is a particularly exciting achievement for Zoho Assist, since we believe customer satisfaction is key to earning this distinction.

Zoho Assist strives to provide high-quality remote support and remote access features to customers worldwide. We are continuously learning from our users and working to deliver them a phenomenal user experience. Here’s a quick look at some of the notable features our customers enjoy:

Cross-platform compatibility: Zoho Assist empowers technicians to connect from Windows, Mac, Android, iPad, Linux, Raspberry Pi, and Chrome OS. You can also connect instantaneously using either the desktop or Chrome plugin.

Real-time assistance: Zoho Assist provides real-time assistance to customers through voice and video support, chat support, and quick-launch tools.

Privacy: Privacy has always been an integral part of Zoho Assist’s mission. We offer a wide range of privacy features for both technicians and customers, including:

  • Idle session timeout

  • Uninstall customer application after session ends

  • Blacken screen

  • Confirmation prompts for file transfers, screenshots, session joining, and clipboard sharing

Security:  Zoho Assist offers maximum security through industry-standard TLS 1.2 256-bit AES encryption protocols, similar to online banking software. Our security features include TFA and IP-based restrictions.

Seamless integration: Assist offers seamless integration with both Zoho and third-party applications for remote sessions. Recent integrations with Assist include Zoho Bookings, Zoho CRM, Zoho Flow, and Slack, along with APIs for in-house integrations.

Business requirements vary from organization to organization, and no two organizations are identical. With our robust set of features, we strive to offer best-in-class remote solutions that meet the technical requirements of our broad customer base. Start your free trial today and experience Zoho Assist for yourself.

Thank you to all our customers who took the time to share their thoughts through reviews. Customer feedback shapes our products, and we are excited to build on the qualities that gained us this recognition from Gartner Peer Insights. If you have a Zoho Assist success story to share, we encourage you to join the Gartner Peer Insights community and spread the word. You can also reach out to us directly to be featured on our Customers page.

The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitutes the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by Gartner or its affiliates.



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