Remote Computer Access Software
Zoho Assist, remote PC access software allows you to configure a PC for remote access and enjoy around-the-clock access. You can gain remote access to the computer from Mac, Linux, Windows, iOS, or Android devices.
Deployment made easy.
Deploy the unattended access application to configure for remote PC access and remotely access computers anytime.Zoho Assist - the best remote computer access software allows you to configure individual PCs for unattended access and provides remote access to computers by asking your customer to download and execute the file from the unattended access installer link. With the bulk deployment manager or startup script, you can deploy unattended access for a group of computers in a workgroup or an active directory to access your pc remotely.
Group remote computers to stay organized.
Grouping computers makes reaching out to unattended PCs easier. You can sort computers based on their organization, location, operating system, or time zone. You can also move computers from one group to another and rename groups.
Divide your organization internally with Departments.
With departments, compartmentalize your organization based on teams, location, or workgroups. You can manage each division separately by allocating technicians, email templates, contacts, and reports specific to each department.
Wake up offline computers.
Wake on LAN allows you to turn on a remote PC from a completely shutdown state. Once you've turned on a PC using Wake on LAN, you can remotely access PCs and troubleshoot them from wherever you are using our remote desktop software.
How to access a computer remotely?
1. Getting Started
First, signup for Zoho Assist with your email address, or if you’re already a Zoho user, click on Access Zoho Assist to get started.
2. Initiate a remote support session
To initiate an instant on-demand remote support session, click Start Now, or click Schedule to schedule a session for later. Once you’ve initiated a remote support session, there are three ways you can invite a person at the remote end. You can send an SMS or email invitation, ask the customer to navigate to join.zoho.com to join the session, or you can send them the join link through the chat messenger of your choice.
3. Establishing connection and accessing a remote computer
Once you’ve sent the session invite to the remote customer, setting up remote desktop connection is pretty simple. Upon receiving the invite, your customer can join the session through one of the methods stated earlier, and install the lightweight agent to give you complete access to the remote desktop. During a session, you can troubleshoot the remote computer faster by using our in-built features like file transfer, multi-monitor navigation, text, voice and video chat, and much more.
Here are a few functionalities you have in Zoho Assist that helps you troubleshoot from anywhere by establishing remote access to a computer :
Transferring files to and from a remote PC helps you perform functions like troubleshooting, patch installations, and software installations.
Stay in touch with your customer while remotely controlling the computer using our built-in chat option, rather than resorting to external messaging services.
Add multiple technicians
Some issues might require multiple technicians for troubleshooting, so having a remote computer access software that allows technicians to operate simultaneously is crucial to resolve issues.
Record the screen of the remote PC during a session to look back on the session, create comprehensive audit trails, and to use recordings as training material.
Guide your customers while using the remote computer support tool by using Annotate to mark-up and highlight parts of the screen during a screen sharing session. Zoho Assist provides a drawing tool, a text tool, a rectangular drawing tool, an eraser, and a clear screen option.
Remote power options
You can execute power actions like shutdown, restart, log off, lock, hibernate, or standby on a remote PC without even starting a session.
A remote computer access software trusted by great brands.
- Metro Washington
- Royal Haskoning
- United Foundation