Getting Started with Zoho Voice REST APIs 

Zoho Voice REST APIs allow developers to programmatically access and manage Zoho Voice resources such as users, contacts, call logs, queues, recordings, call transcription and messages. These are useful for building integrations, automating routine tasks, or extending Zoho Voice capabilities to fit your business workflows.

All API requests are sent over HTTPS and OAuth 2.0 authentication is used.
 

Prerequisites

Before you start using the APIs, make sure you have the following in place:

• A valid Zoho Voice account. You can Sign up or Sign in to Zoho Voice to access the services.

• The required permissions and role to access the API endpoints you plan to use.

• A valid OAuth access token to authenticate your requests. Refer to Zoho's OAuth Guide for step-by-step instructions.

• A stable internet connection to send API requests and receive responses from Zoho Voice servers.

HTTPS Methods

Zoho Voice APIs follow standard REST practices and use common HTTP methods to perform actions on resources.

API Documentations

The below are the available Zoho Voice API documents

• Users API

• Contacts API

• Business Hours API

• Queue API

• Call Logs API

• Power Dialer API

• Agent Online Status API

• Agent Status Metrics API

• Recordings API

• Call Transcription API

• SMS REST API

• Integration API