Agent Online Status API
Agent Online Status API helps you to fetch and update agents' online status of the organization.
Method Name | URL | OAuth Scope | Method Type | Purpose |
https://voice.zoho.com/rest/json/zv/api/agents/onlineStatus | ZohoVoice.agents.READ | GET | Use this API to fetch online status of an agent | |
| Get multiple agents' online status | https://voice.zoho.com/rest/json/zv/api/v2/agents/onlineStatus | ZohoVoice.agents.READ | GET | Use this API to fetch online status of multiple agents |
https://voice.zoho.com/rest/json/zv/api/agents/onlineStatus | ZohoVoice.agents.UPDATE | PUT | Use this API to update the online status of the an agent | |
| Update multiple agents' online status | https://voice.zoho.com/rest/json/zv/api/agents/overrideOnlineStatus | ZohoVoice.agents.UPDATE | PUT | Use this API to update the online status of multiple agents |