Agent Status Metrics API
Agent Status Metrics API helps you to fetch the agents' status details of the organization.
Method Name | URL | OAuth Scope | Method Type | Purpose |
https://voice.zoho.com/rest/json/zv/metrics/statusaudit/list | ZohoVoice.agents.READ | GET | This API can be used to fetch the status details of an agent during a given time period | |
| Get the status details of all agents in a queue's call log | https://voice.zoho.com/rest/json/zv/metrics/statusaudit/list/log | ZohoVoice.agents.READ | GET | This API can be used to fetch the status info of all agents in a queue's call log. This can be used to correlate the agents' availability against missed or answered queue calls |
Get agents' aggregated status metrics (over the complete period) | https://voice.zoho.com/rest/json/zv/metrics/statusaudit/overview | ZohoVoice.agents.READ | GET | This API can be used to fetch the aggregated status data for a given set of agents or queues |
| Get agents' aggregated status metrics (by day) | https://voice.zoho.com/rest/json/zv/metrics/statusaudit/calendarSummary | ZohoVoice.agents.READ | GET | This API can be used to fetch the aggregated status data for a given set of agents or queues |