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11 February 2026
Switch Between Net and Gross Metrics in the Revenue Retention Rate Report Featured
The Net Revenue Retention Rate report has been enhanced and renamed to Revenue Retention Rate. You can now toggle between Net and Gross retention metrics within the same report to get a clearer picture of how well you're retaining your existing customers. To access these reports, navigate to Reports > Retention > Revenue Retention Rate and select the report from the Retention Type dropdown.
11 February 2026
Track Activity History for Reports Featured
You can now track and view the activity history for your reports. Activities such as Print, Export, Share, Schedule, and Create/Edit (for custom reports) are automatically captured, giving you a clear audit trail of how your reports are being used and managed. Click the Show History icon at the top right corner of each report to view its audit trail.
9 February 2026
Manage Payment Preferences on Your Hosted Payment Pages Featured
You can now let customers save their payment method directly from your Hosted Payment Pages. Configure the save payment method checkbox so customers can choose to save their payment method to automatically collect future invoices of their subscription. Payment method saving behavior may vary by gateway.
3 February 2026
Add Quick Reply Buttons to WhatsApp Messages For Quotes Featured
You can now include quick reply buttons when sending quotes via WhatsApp to your customers, allowing them to accept or reject it in a single tap. To get started, enable the preference in Settings > Quotes > General, and the quick reply button will appear on your WhatsApp message templates.
12 January 2026
Manage and Track Your Payment Gateway Errors Featured
You can now manage payment gateway errors from your subscriptions' renewal failures by grouping them into predefined categories. Go to Settings → Online Payments → Payment Error Categories to re-categorize the errors. Based on these errors, you can filter and view them in detail in the Payment Failures Report. This helps you quickly analyze failures and take action to troubleshoot issues.
8 January 2026
Introducing Dedicated Modules for Plans, Addons, and Coupons Featured
We’ve enhanced how you manage Plans, Addons, and Coupons in Zoho Billing. Each module now includes structured detail views to access configurations, view associated records, and edit details, helping you scale effortlessly as your product catalog grows.
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8 January 2026
Get Instant Insights and Create Records Using Ask Zia Featured
Analyze business performance and manage billing operations using Ask Zia. Get instant insights without navigating multiple reports, and create or manage records such as customers, plans, invoices, and subscriptions directly from the widgets page. Note - This feature is available for certain Zoho Billing plans.
6 January 2026
Reactivate Subscriptions Automatically with In-Term Reactivation Featured
We've enhanced the In-Term Reactivation workflow to make subscription reactivation easier. When customers clear all overdue invoices for a subscription, Zoho Billing automatically reactivates it from Cancelled to Live status and continues the configured billing cycle. This removes the need for manual intervention and reduces operational effort.
