Dashboard

Dashboard section displays an overview of your TransMail account. You can navigate to Dashboard section from the left pane menu in your TransMail account. The following sections will be displayed in the Dashboard:

  • Total Count
  • Credit balance
  • Overall Report
  • Setup Options
  • Help Guides
  • Pulse Report
  • Unverified Domains

Total Count

This section gives an overview of the mails sent from your TransMail account in the last 24 hours. The data items displayed are:

  • Sent - Total number of emails processed. If your email has 1 recipient in 'to' field, 1 recipient in 'cc' field, and 1 recipient in 'bcc' field; then the total count of emails sent is 3.  
  • Soft Bounces - Number of emails that did not deliver due to temporary reasons like recipient server being down or recipient's inbox being full.
  • Hard Bounces - Number of emails that did not deliver due to permanent reasons like invalid recipient address.

Credit balance

You need to purchase credits to send transactional emails. A single credit allows you to send 10000 emails. Credit balance displays the count of credits you have left along with the Emails left and the expiry date. You can click on:

  • Buy extra credits to purchase additional credits.
  • View more details to go to the subscriptions tab where you can know the credits purchase dates, credits expiry dates, and the credits usage details.

Overall Report

This report helps you to make a visual comparison of your mail sending data for the last 7 days. This section displays the count of below-mentioned events:

  • Mail Sent - Total number of emails processed. If your email has 1 recipient in 'to' field, 1 recipient in 'cc' field, and 1 recipient in 'bcc' field; then the total count of emails sent is 3.  
  • Hard Bounces - Number of emails that did not deliver due to permanent reasons like invalid recipient address.
  • Soft Bounces - Number of emails that did not deliver due to temporary reasons like recipient server being down or recipient's inbox being full.
  • Click - These clicks are for the links embedded in your email body.
  • Open - Number of times the recipient opened your emails.

Note:

You have to enable Email Tracking to track the number of opens and clicks.

Setup Options

You can connect a Mail Agent to your application using SMTP or API. You can click on the View setup details against the respective Mail Agent to view the Mail Agent specific configuration values. Additionally, if you are a WordPress website owner you can use the WordPress plugin for TransMail to send your website specific transactional emails. The WordPress configuration details are also provided in this section.



Help Guides

Here you can quickly refer to help documents that help you set up your account and send emails.

  • Mail Agents - In this document, you can learn about setting-up your Mail Agent and how to successfully sent your first test email.
  • SPF & DKIM Info - You can refer to this section to learn how to configure SPF & DKIM for your domains.
  • SMTP & API Info - You can download the SDK file; get the SMTP configuration setting and the Send Mail Token for both API and SMTP.
  • API documentation - You can refer to sample API format, success response, failure response, and error codes.

Note:

If your SMTP application is restricting longer passwords, then you can generate a shorter password. Shorter passwords are generally less secure. Click on Generate shorter password to get your shorter password.

Pulse Report

In this section, you can generate and view comparison reports for each data below separately:

  • Mail Sent - Total number of emails processed. If your email has 1 recipient in 'to' field, 1 recipient in 'cc' field, and 1 recipient in 'bcc' field; then the total count of emails sent is 3.  
  • Hard Bounces - Number of emails that did not deliver due to permanent reasons like invalid recipient address.
  • Soft Bounces - Number of emails that did not deliver due to temporary reasons like recipient server being down or recipient's inbox being full.

You can select the date ranges from either of the below:

  • Last hour yesterday vs Last hour today
  • Previous 7 days vs Last 7 days

Unverified Domains

This section displays a list of all the unverified domains across all your Mail Agents.

You can click on any of the unverified domains. This will take you to the Domains Tab. Here you will be able to complete the domain verification process for your unverified domains.

Note:

Before you get started it is important to know that TransMail is for sending transactional emails like welcome emailers, password resets emails, OTPs. We do not support sending of bulk emails or promotional emails like newsletters or marketing campaign emails. If you are looking for a bulk email provider, check out Zoho Campaigns.