ZeptoMail Subscriptions
ZeptoMail follows a pay-as-you-go pricing model instead of traditional monthly or yearly plans. This is done in the form of credits, where you pay only for what you use. Each credit allows you to send 10,000 emails and is valid for 6 months from the date of purchase.
The Subscription section of your ZeptoMail helps you keep track of the credit-related activity. This section contains details about credit validity, transaction details and purchase history.
Table of Contents
Buying credits
To purchase additional credits for your account:
- Go to Your Account >> Subscription.
- Click Buy credits.
- On the next screen, choose the number of credits, fill in your payment details, and complete your purchase.
For non-reviewed accounts :
If your account has not yet been reviewed, the Buy credits button will be disabled.
In this case, you can still view the following information in the top bar:
- Total emails available
- Credits remaining
- Daily sending limit
Subscription Details
The Subscription details section displays your credit purchase history along with the validity of each purchase. This helps you track how many credits you have bought, how many are remaining, and when they expire.
You can sort the details in ascending or descending order by clicking the up or down arrow in the table header.
The subscription details table contains the following information:
Purchased: The total number of credits purchased in a transaction.
Remaining: The number of unused credits available from that purchase.
Date: The date and time when the credits were purchased.
Expiry: The date and time when the credits will expire. Credits are valid for 6 months from the date of purchase.
Transaction Details
The Transaction details section provides a complete overview of all credit-related transactions, including purchases, usage, and expiries.
The transaction details table contains the following fields:
- Transaction type: Indicates the type of transaction. Possible values are:
- Purchased – Credits added to your account
- Used – Credits consumed for sending emails
- Expired – Credits that were not used before their expiry date
- Number of credits: The number of credits involved in the transaction.
- Transaction date: The date on which the transaction occurred.
You can filter the transaction list to view specific types of transactions using the Filter by option. For example, to view only purchased credits, select Purchased in the Filter by section. The table will then display only purchase-related transactions.
Auto top-up
Auto top-up allows you to automatically purchase credits when your available balance drops below a specified limit. This ensures uninterrupted email sending without the need for manual purchases.
To enable Auto top-up, you must:
- Have a reviewed account
- Have purchased credits at least once
Steps to enable Auto top-up
- Navigate to the Subscription section from the left pane.
- Enable the Auto top-up toggle button in the top bar.
- In the auto top-up pop-up, configure the following:
- Minimum credits to be retained: Specify the minimum number of credits you want to maintain in your account. When your available credits reach this limit, Auto top-up will be triggered.
- Number of credits to be purchased: Select the number of credits to be automatically added. You can auto top-up a maximum of 2 credits.
- By default, Auto top-up is triggered one day before the minimum credit threshold is reached.
- Click Save.
Points to remember
- If your payment method is a credit card, the amount will be automatically debited during Auto top-up.
- For other payment methods, you will receive an email notification to complete the payment.
- You have 15 days from the date of credit addition to complete the payment. Failure to do so will result in a disruption of outgoing emails.
- If a previous Auto top-up payment is pending, the next Auto top-up will be blocked.
- Auto top-up can be enabled for a maximum of 2 credits. To increase this limit, contact support@zeptomail.com.