ZeptoMail Subscriptions

Credit System

In ZeptoMail you can purchase credits based on your email sending volumes. List of things to know about before purchasing credits:

  • A single ZeptoMail credit allows you to send 10,000 emails.
  • Every credit is valid for 6 months from the date of purchase.
  • ZeptoMail counts the email to each recipient in your email header as separate email. That means, if your email has 1 recipient in 'to' field, 1 recipient in 'cc' field, and 1 recipient in 'bcc' field; then the total count of emails sent is 3.  

To purchase credits

  1. Go to Your Account >> Subscription.
  2. Click on Buy extra credits.
  3. Choose the number of credits, fill in your payment details, and complete your transaction.

Subscription Details

The subscription tab will tell you the balance number of credits, emails, the expiry dates based on the credit purchase date, the earliest credit expiry date, and the usage of credits for your account. Here you can view the total number of credits and emails available for your account. These details as further classified as Subscription details and Transaction details. You can also view the earliest date of your account credit expiry. If you wish to purchase additional credits you can click on Buy extra credits. 

The subscription tab gives a detailed view of the purchase of credits, its expiry date, and the remaining credits for that particular transaction.

Transactional email account subscriptions overview

The table in this section has 3 columns: 

Credits Remaining: This shows the balance credits available to the total credits purchased in a single transaction

Purchase Date: The date and time on which the credits were purchased

Expiration Date: The date and time on which your balance available credits will expire. All credits purchased will be valid only for 6 months from the purchase date.

Transaction Details

The transaction tab provides a complete overview of the credits transacted: Purchased, Used, and Expired.

Transactional email service account transaction overview

The transaction details tab has 3 columns:

Transaction type: It can be Purchased, Used, or Expired.

  • Purchased means the number of credits added to your account
  • Used denotes the total number of credits consumed from your available credits
  • Expired indicates the number of credits that were not consumed before its expiry date

Number of credits: This shows the value for each transaction type.

Transaction Date: the specific date of the transaction. Eg., in the above image, for the transaction type, 'Used', the user has consumed 5 credits on 26th August. 


Before you get started it is important to know that ZeptoMail is for sending transactional emails like welcome emailers, password resets emails, OTPs. We do not support sending of bulk emails or promotional emails like newsletters or marketing campaign emails. If you are looking for a bulk email provider, check out Zoho Campaigns.