Domain Addition & Verification

ZeptoMail allows you to send your transactional emails using verified domains. The domain verification is done completing SPF and DKIM validation. Verifying your domains will help us to restrict spam senders, so it is mandatory to do it. Also when you send emails from a verified domain, your domain reputation improves. In this section you will learn how to add and manage your domains.

Note:

  • Mandatory Records to be configured:
    •  SPF and DKIM validation are configured for domain verification.
    • CNAME record is configured for bounce address setup. Once the bounce address is created, use this bounce address in your SMTP/ API. 
  • Total number of domains that can be added in your account is 100. 

Table of Contents

Add your Domain

In the Domains section you can add domains; view the list of added domains; view domain verification status; view domain specific SPF, DKIM, and CNAME records; add bounce address(es) for a domain; complete the domain verification process; associate/ de-associate Mail Agents for a domain; and delete domains.

Follow the below steps to add your domain in ZeptoMail:

  1. From the left panel, click on Domains. The Domains section will open up.
  2. Click on Add Domain. A pop-up will appear.
    Domain Addition & Verification
  3. Enter your domain name.
    Add your Domain in transactional email system
  4. Select the Mail Agent(s) to which this domain has to be associated. You can select multiple Mail Agents too.
    Select multiple mail agents in Transactional email account
  5. Click on Add to complete the domain addition process. 
  6. The new domain is successfully added.
    New domain is successfully added

Edit your Domain

If you have mis-spelled any of your un-verified domains, you can edit it. To edit your domain, follow the below steps:

  1. From the left panel, click on Domains.
  2. Hover on the domain that is not verified. You will see the edit icon located next to the domain name.
  3. Click on the edit icon.
    All your un-verified domains can be edited
  4. Enter the new domain name and click on the save icon.
    Edit your Domain

  5. You have successfully edited your domain name.

Verify your Domain

After you add your domain, the Domains section will provide the SPF, DKIM, and CNAME values for the added domain. You can add these records in DNS and complete the domain verification process. The Verification status shows whether the domain verification is completed or pending. The Verification status is marked as complete only if all the three records (SPF, DKIM, & CNAME) are verified. 

Note:

  • It may take 24-48 hours for the records to be published in the DNS. So your domain will not be verified until that time and you will not be able to send any emails.

You can authenticate your domain using any of the below methods:

Self Authentication

  1. From the left panel, click on Domains.
  2. Click on any domain from the domains list. A drop-down will appear with the SPF, DKIM, and CNAME details.
  3. Select your DNS provider by clicking on the drop-down. The Host Value will be populated according to your DNS provider. Refer here for instruction specific to popular DNS providers like GoDaddy. If your DNS provider is not listed, you can select Other from the drop-down. 
  4. Copy SPF Record, DKIM Record and CNAME Record and publish them to DNS. Refer here for general instructions to add SPF and DKIM records in the DNS.
  5. If your domain has a pre-existing SPF TXT record then you should not create another SPF TXT record. For such cases, the Value field for the SPF record in the table will be updated as "View SPF value".​
  6. When you click on View SPF value, a pop-up will appear with the updated SPF value. Update this value in your DNS.

Note:

  • As per the DNS guidelines there can be only one SPF record for a domain.
  1. After these records are published, click on Verify.
  2. The Verification Status for your domain will change to Verified. It may take 24-48 hours for the records to be published in the DNS. So your domain will not be verified until that time and you will not be able to send any emails.Verify your Domain by Self Authentication

Authentication with the help of IT administrator

Sometimes you may not be handing your domains. In that case, you can get help from your IT administrator to publish DNS Records. Follow the below steps to share your records:

  1. From the left panel, click on Domains.
  2. Click on Share.
    Authentication with the help of IT administrator
  3. You will get an email template pop-up.
  4. You can enter the email address of your IT administrator and all other related email IDs who must be notified to get your SPF Record and DKIM Record published to the DNS. Add additional information in the body text. Click on Send.
  5. After these records are published by your IT administrator, click on Verify.
    Verify your domain records
  6. Your new domain is successfully Verified. It may take 24-48 hours for the records to be published in the DNS. So your domain will not be verified until that time and you will not be able to send any emails.
    Your new domain is successfully verified

DNS Record Summary

Domain verification typePurposeRecord typeHostValue
SPF*Domain verificationTXT@/ subdomain namev=spf1 include:zeptomail.net ~all
DKIM*TXT<selector>._domainkey.subdomainFind this value under Domains tab, while verifying a domain in your ZeptoMail Mail Agent.
CNAME*To configure bounce addressCNAMEsubdomain nameFind this value in the Domain Verification tab, while configuring your domain. 

* - mandatory DNS records

Note:

Refer here for instruction specific to popular DNS providers like GoDaddy.

Associate Mail Agents to domains

  1. From the left panel, click on Domains.
  2. Hover over the domain to which you want to associate multiple Mail Agents.
  3. Click on the gear icon.
    Associate multiple Mail Agents to a single domain
  4. Click on Add.
    Click on Add
  5. Select the Mail Agents that you want to associate from the drop-down and click on Save.
  6. Now your domain is associated with multiple Mail Agents. You can use this domain as your sender domain while sending emails using any of the associated Mail Agents.
    Now your domain is associated with multiple Mail Agents

Delete your Domain

Only a user with the role Postmaster can delete a verified domain from Mail Agents. You will NOT be able to send any further emails using the deleted domain. If you use a deleted sender domain in your API/ SMTP, it will show an error message. Refer here for API/ SMTP error codes. In order to send emails using this domain, you will have to verify the domain again.

Follow the below steps to delete a domain:

  1. From the left panel, click on Domains.
  2. Hover on the domain in the listing you want to delete. Click on delete icon on right-hand-side for that domain.
    Steps to Delete your Domain
  3. Click on OK to confirm the deletion of the domain. The domain will be deleted.

Note:

Before you get started it is important to know that ZeptoMail is for sending transactional emails like welcome emailers, password resets emails, OTPs. We do not support sending of bulk emails or promotional emails like newsletters or marketing campaign emails. If you are looking for a bulk email provider, you can visit Zoho Campaigns.