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Why is Zoho SalesIQ the best live chat for customer support?
Your front door to customers
Be more approachable by adding live chat for customer service on your website, product, mobile app, and social media so customers can easily reach you for assistance.
Website
Adding a customer support live chat window on your website or web app only involves pasting a few lines of code that we provide.
Mobile apps
Embed our live in-app chat support software into your mobile apps built on iOS, Android, and React Native using our mobile SDK, Mobilisten.
Instant messaging channels
Connect your Facebook page, Instagram profile, Telegram, and Whatsapp accounts to your customer service chat software for multi-channel assistance and handle them right from SalesIQ.
Blogs
Engage and assist your blog readers and subscribers by easily adding a customer service chat widget with SalesIQ's live chat plugin for Wordpress.
Chatbots for 24/7 live chat support
Leverage the power of AI to scale up your live chat for customer service. Build a smart virtual assistant with AI and no-code chatbot building platforms. You can also use webhooks to build a bot that performs more complex tasks without having to program each action.
Features that help you race the clock
Response time is of the utmost importance in customer support live chat. Zoho SalesIQ-a complete customer service chat software comes with features that help speed up your responses.
Canned responses
Do you always find yourself typing the same answers while assisting customers? Save time by setting pre-determined responses to frequently asked questions in your live chat support software and use them during chat conversations.
Typing preview
Wouldn't it be great if you could read your customers' minds? Typing preview in Zoho SalesIQ's customer support live chat software gives you a glimpse of your customers' questions as they're typing and buys you some extra time to process your answer.
In-chat articles for self-service
Lighten your team's load by making answers to FAQs and help documentation available within the customer support live chat window so customers can search for answers before reaching out.
Real-time customer service chat translation
Zoho SalesIQ's real-time chat translation, available in 28 languages, enables you to provide live chat customer support to global customers in a language they're most comfortable in.
All the data you need for personalized live chat support
Ever suggested a help article a customer has already seen or frustrated them with too many questions? Zoho SalesIQ gives you details on customers' browser or device configurations, actions on your site, and chat history so you can assist them better. You can also integrate your live chat support software with your CRM or ticketing tool for more context.
Customer support that goes beyond messaging
There's no one customer support channel or method that fits every customer or situation. Effortlessly switch between customer support live chat, voice calling, and even screen sharing or remote access to assist customers right from within your customer service chat software.
Voice note
Zoho SalesIQ's live chat support software comes with voice note capability so customers and agents don't have to type long paragraphs to explain complex questions and solutions.
Hassle-free audio calling
Enjoy the benefits of phone support without the hassles. Solve complex queries by getting on a call with your customer right from your live chat support software without any installation or added cost. Customers can also call you from the chat window in a click.
Screen sharing and remote access
Get a first-hand view of the issues your customers face with screen share and remote access powered by Zoho Assist and provide instant resolution with real-time demonstrations.
Customer chat reopening
Context is crucial when it comes to live chat customer support. SalesIQ allows customers to view all their conversations with you and also reopen older customer service chats for further assistance.
A direct link to the right staff member
Improve customer experiences by reducing chat transfers between live chat support service agents and cutting resolution time. Let users choose the department they want to connect to, or use smart chat routing rules to direct them to the right agent instantly.
Live chat customer service ratings and feedback
Gauge how customers feel about your live chat support. Automatically collect post-chat customer feedback on their customer support live chat experience to iron out any flaws and improve your CSAT scores.
Works well with leading help desk software ticketing systems
Zoho Desk
Salesforce Desk
Zendesk
Vision
Deskero
HappyFox
TeamSupport
eStreamDesk
New to live chat? Try it for free and pay only if you need more
Start with our forever free live chat plan that offers all the basic features businesses need, like 100 chats/month, visitor tracking, mobile apps, plugins and extensions, in-app chat, and more.
There are absolutely no hidden charges and we don't need your credit card details unless you want to purchase a higher plan.
Live chat support software trusted by businesses around the globe.
"Is this magic or just a really smart, progressive team, offering an amazing product? It works!"
"With Zoho SalesIQ, we have raised the bar of customer relationship. Our customer support has never been so efficient."
"Zoho SalesIQ literally changed the way we provide assistance to thousands. We are very happy with it and will definitively continue to use it."
Try our novel live chat support software now!
sign up for freeFrequently asked questions
What is live chat support software?
Live chat support software is a platform that lets customers reach out for immediate support and enables the company to provide real-time assistance.
Why do customer service teams need live chat?
Here's why customer service teams need live chat software:
- Helps them resolve customer issues faster without having to wait for email responses.
- Reduces cart abandonment.
- Allows them to help multiple customers simultaneously.
- Provides context (older conversations and customer details) for issue resolution.
- Improves productivity with features like canned responses, typing preview, and in-chat articles.
- Enables global support with real-time chat translation.
What are the key features of customer service chat software?
Here are some must-have features of customer support chat software:
- Multi-channel live chat support
- Real-time chat translation
- Chat routing and queuing
- AI chatbot
- In-chat knowledge base
- Productivity enhancers like canned responses and typing preview
- Voice note, audio call, screen sharing, and remote support options
- Integration with CRM and ticketing systems
- Post-chat customer feedback collection
- Live chat mobile app
- Mobile SDK
What are the benefits of customer support chat software?
The main benefits of using live chat for customer support are:
- Improves the customer support experience.
- Helps effective customer onboarding and retention.
- Lets you build rapport with customers for customer advocacy.
- Boosts your customer support team's productivity.
- Lowers your customer support and retention costs.
- Gives you an edge over competitors.
- Provides a clear idea of customer expectations and the gaps in your offering.
How do I choose the best live chat software for customer service?
Here's a list of the major criteria you should consider while choosing live chat software for customer service:
- The size of your customer base and your live chat team strength.
- - If you have a large team with different expertise, make sure the customer service chat software lets you create departments and route incoming chats to the right agents.
- - If your customer base is huge and you don't have the team strength to handle a huge influx of chats, check if the software has chatbot builders with AI functionality.
- - If your customer base is spread across the globe, look for a customer support chat software with real-time translation.
- Ease of use and learning time needed.
- Customizability.
- Integrability with your CRM, helpdesk, inventory software, and anything you'd need while assisting customers.
- Availability of a mobile SDK and a live chat agent mobile app.
- Budget.