Session recordings are now included in the session summary for all help desk integrations, enabling Admins to quickly access recordings associated with specific tickets.

Users can now share feedback effortlessly at the end of each session. This update simplifies the feedback process, making it more interactive and intuitive, helping us improve your experience.

We've made several enhancements, including improved SMS delivery for customer invites, streamlined trial initiation during mobile signups, and upgraded mobile SDK functionality for better performance. Additionally, we've refined chat features to enable smoother communication during remote sessions.

Whether it’s a complex technical challenge or a need for extra support, you can now bring external experts into your session, boosting problem-solving efficiency and ensuring that issues are addressed faster than ever. Expand your support capabilities by allowing external technicians to access the same powerful AR tools, annotations, and remote diagnostics that Zoho Lens offers.

With this enhancement, admins can add up to 1,000 email addresses in a single invite while inviting technicians to their organization, eliminating the need to send individual invites to multiple technicians manually.

We've rolled out native signup support for Android mobile users. New users, after installing the Zoho Lens Android app, can now sign up for Zoho Lens directly from the app.

Customers, who join a session from the Zoho Lens Android app, will now be prompted with three emoji options to provide quick ratings for the app and add feedback on their in-app experience at the end of a session. This feedback will be used to enhance the product and improve user experience.

This major enhancement allows you to preview your session notes, recordings, or chat directly within the Lens portal and decide which files to download for audit or as a reference.

This major enhancement allows you to use the virtual pointer with improved precision and experience seamless collaborative sessions right from your Android and iOS devices.

With crucial enhancements to the overall video quality, participants can view the stream in the best resolution under different bandwidth conditions. We've also provided default HD support for all users.

When a customer streams their camera feed from their iOS device, the remote expert can view the live visuals in higher resolution because the HD option has been enabled by default.

As an extra layer of security, secondary technicians who are joining the session with an invite from the host (the primary technician) will now be allowed to join the session only after the host approves their join request. This workflow is currently enabled for the iOS app.

With improved battery utilization and performance, you can conduct your remote assistance session for longer periods of time without overheating your iOS device.

We've elevated our security standards by upgrading our encryption protocols. This will create a safer session environment and boost scalability to support multiple concurrent sessions.

This crucial enhancement significantly reduces latency and improves the video quality in your Lens sessions by establishing a direct connection between the technician and the customer's device once they join the session.

With crucial enhancements to our existing framework and security measures, you'll now be able to maximize your usage of Zoho Lens, experience better video streaming, and provide secure support in your remote assistance sessions.

The upgrade to the snapshot feature boosts session experience with optimized browser performance, where technicians will be able to retain and preview snapshots under any circumstance during a remote assistance session.

In compliance with the new SCC guidelines set by the European Commission, we've established standardized workflows to access customer data based on customer requests alone. To ensure better transparency and accountability, we've enabled tracking for who has accessed the data, for what purpose, and which customer's data has been accessed.

Technicians who have initiated a remote assistance session from the Lens mobile app can now invite other technicians or guest technicians to their session using the Invite technician option on their console. This option has been enabled on the Android app.

Admins and technicians can end idle sessions directly from the Session tab in their organization portal without having to search through multiple tabs in their browser.

Admins who have multiple organization portals on one account can seamlessly download recordings, notes, chats, or snapshots of any session from the portal of their choice.

Along with MFA, admins will be asked to sign in again when accessing sensitive information, such as organizational data, to prevent misuse.

Organizations that add users to Zoho Desk in the initial stages can migrate user data to Zoho Service Plus and sync it with other remote support tools.

With this enhancement, technicians in a collaborative session can have more control over freezing the camera stream. Any technician joining the session from the browser can concurrently freeze or unfreeze the camera stream, even if the initial freeze was done by another technician.

By incorporating the iOS Vision Framework, we've improved the effectiveness of live text, providing you with the most accurate result every time. Similarly, a few tweaks have been made to boost reliability of the scan results on Android.

The AR comments option has been enabled for smart glass users, which they can use to view a technician's comments when the technician is streaming from an AR-supported mobile device. Learn more.

Customers can attend phone calls on their iOS device without leaving a remote assistance session. The session is kept on hold while the customer is on another call, and they can pick up from where they left off once they're back.

Enabled antispam monitoring in backend process to check and prevent spam user signup.

Incorporated QR and OCR features in Lens Mobile SDK, empowering you to scan any QR code, barcode or text directly from your custom Lens app.

Configured Action log viewer to keep track of file management activities like deleting session notes, snapshots or session recordings.

Customers receiving firewall notifications during a session need to configure their firewall settings for improved live streaming and session performance. Learn more.

Made enhancements and bug fixes for uninterrupted sessions at lower bandwidths.

Enhanced session invite links for organizations using custom domains. Organizations that have rebranded Zoho Lens can now send session invites links that include their custom domain.

SMS session invitations from your organization will be sent with the Zoho Lens name. Organizations that have preferred languages other than English can send SMS invites without any difficulty.

Annotations placed by technicians and customers will remain stable. Technicians and Admins can select and delete multiple screenshots at once from the File Manager section.

The interface has been redesigned with an additional option to send scanned text via chat for enhanced user experience.

Enhancements that help to reduce latency when capturing and freezing screenshots during a live lens session to reduce the latency to less than 5 seconds. Users can now freeze a snapshot during a session and share it with everyone in the session.

Customers can also delete a snapshot taken by accident during a session. These screenshots will not be saved in the files as well.

We have reduced session latency, enhanced the communication stack, and quashed a few bugs in annotations, snapshots and SDK.

Super Admins can now enable data cleanup in the Settings section.

New users who signed up for Assist could access Lens by default but it was not the case for existing users. With this new enhancement, the Assist-Lens integration has been enabled for existing users and they can start augmented reality sessions right from their organization portal.

We've also released updates to increase the HD resolution from 720p to 1080p on Android, and enhanced session tools.