2023
Mar
Experience intuitive communication with AR Comments
FeaturesComplement your annotations using AR Comments. Equip yourself with this intuitive tool to convey operative instructions to participants in a session.Learn more.
Invite a guest technician to your session
FeaturesTechnicians who aren't part of your organization can join your remote assistance session with a special invite.
Introducing Selection View for all participants
FeaturesEach participant can select an annotation without disabling other participants' selections, enabling multiple selections to be visible on the camera stream.
Feb
Antispam monitoring
EnhancementEnabled antispam monitoring in backend process to check and prevent spam user signup.
Jan
Introducing Vuzix smart glass support
IntegrationsAdded Vuzix to the Zoho Lens smart glass ecosystem (along with Realwear and Epson) to help you go hands free while live streaming your field of vision for increased productivity and faster resolution rates.
SDK enhancements
EnhancementIncorporated QR and OCR features in Lens Mobile SDK, empowering you to scan any QR code, barcode or text directly from your custom Lens app.
Session enhancements
EnhancementConfigured Action log viewer to keep track of file management activities like deleting session notes, snapshots or session recordings.
Customers receiving firewall notifications during a session need to configure their firewall settings for improved live streaming and session performance. Learn more.
Made enhancements and bug fixes for uninterrupted sessions at lower bandwidths.
2022
Dec
Rebranding in session invite links
EnhancementEnhanced session invite links for organizations using custom domains. Organizations that have rebranded Zoho Lens can now send session invites links that include their custom domain.
Nov
Scan any QR/barcode with Zoho Lens
FeaturesTechnicians and customers can get product details from a barcode or QR code in an instant by scanning them during a session. With this feature, users can eliminate back-and-forth communication over product details, and resolve issues faster. Learn more.
SMS Enhancement
EnhancementSMS session invitations from your organization will be sent with the Zoho Lens name. Organizations that have preferred languages other than English can send SMS invites without any difficulty.
Improved session and file management
EnhancementAnnotations placed by technicians and customers will remain stable. Technicians and Admins can select and delete multiple screenshots at once from the File Manager section.
Oct
Improved Live Text scan
Issue-FixEnhancements and bug fixes were done to improve Live Text scan success rate for mobile devices.
Redesigned Live Text UI
EnhancementThe interface has been redesigned with an additional option to send scanned text via chat for enhanced user experience.
Sep
Live text support
FeaturesLive text support is based on optical character recognition (OCR) technology, which recognizes characters inscribed on tools, machines, and other equipment. After they have been identified, these characters can be copied and pasted into any other application. Learn more.
Improved snapshot freeze speed
EnhancementEnhancements that help to reduce latency when capturing and freezing screenshots during a live lens session to reduce the latency to less than 5 seconds. Users can now freeze a snapshot during a session and share it with everyone in the session.
Delete Snapshot from viewer
EnhancementCustomers can also delete a snapshot taken by accident during a session. These screenshots will not be saved in the files as well.
Aug
Session enhancements
EnhancementWe have reduced session latency, enhanced the communication stack, and quashed a few bugs in annotations, snapshots and SDK.
Jul
Technician camera sharing support
FeaturesTechnicians can assist their customers by sharing their live camera feed from both their desktops and mobile devices.
Data cleanup setting
EnhancementSuper Admins can now enable data cleanup in the Settings section.
Jun
Zoom function
FeaturesThe Zoom function is now available for end users, including those on the Zoho Lens Android application. Customers can zoom in on objects during their remote Lens sessions to communicate more effectively with their technicians.
Apart from this, we have rolled out server updates to streamline the communication flow and improve efficiency during remote sessions.
May
CRM integration
IntegrationsWe have integrated Zoho Lens with Zoho CRM. With this integration, you can initiate immediate remote assistance sessions from the Contacts or Leads modules in Zoho CRM.
Assist-Lens integration
EnhancementNew users who signed up for Assist could access Lens by default but it was not the case for existing users. With this new enhancement, the Assist-Lens integration has been enabled for existing users and they can start augmented reality sessions right from their organization portal.
Apr
API Integration
IntegrationsOur major update this month is the API integration, which allows you to use the remote assistance capabilities of Zoho Lens in your applications and websites.
Assist/ Live Camera Assistance integration:
IntegrationsWe've integrated Zoho Lens with Zoho Assist in the form of Live Camera Assistance. Live Camera Assistance offers guidance to a person on the ground by viewing their live camera stream from their smartphone or smart glass. It uses AR to provide remote assistance sessions.
Rebranding tweaks
Issue-FixWe've got rid of few bugs to ease your rebranding process and improved the user interface of our custom domain access page.
Session enhancements
EnhancementWe've also released updates to increase the HD resolution from 720p to 1080p on Android, and enhanced session tools.