In compliance with the new SCC guidelines set by the European Commission, we've established standardized workflows to access customer data based on customer requests alone. To ensure better transparency and accountability, we've enabled tracking for who has accessed the data, for what purpose, and which customer's data has been accessed.

Technicians who have initiated a remote assistance session from the Lens mobile app can now invite other technicians or guest technicians to their session using the Invite technician option on their console. This option has been enabled on the Android app.

Admins and technicians can end idle sessions directly from the Session tab in their organization portal without having to search through multiple tabs in their browser.

Admins who have multiple organization portals on one account can seamlessly download recordings, notes, chats, or snapshots of any session from the portal of their choice.

Along with MFA, admins will be asked to sign in again when accessing sensitive information, such as organizational data, to prevent misuse.

Organizations that add users to Zoho Desk in the initial stages can migrate user data to Zoho Service Plus and sync it with other remote support tools.

With this enhancement, technicians in a collaborative session can have more control over freezing the camera stream. Any technician joining the session from the browser can concurrently freeze or unfreeze the camera stream, even if the initial freeze was done by another technician.

By incorporating the iOS Vision Framework, we've improved the effectiveness of live text, providing you with the most accurate result every time. Similarly, a few tweaks have been made to boost reliability of the scan results on Android.

The AR comments option has been enabled for smart glass users, which they can use to view a technician's comments when the technician is streaming from an AR-supported mobile device. Learn more.

Customers can attend phone calls on their iOS device without leaving a remote assistance session. The session is kept on hold while the customer is on another call, and they can pick up from where they left off once they're back.

Enabled antispam monitoring in backend process to check and prevent spam user signup.

Incorporated QR and OCR features in Lens Mobile SDK, empowering you to scan any QR code, barcode or text directly from your custom Lens app.

Configured Action log viewer to keep track of file management activities like deleting session notes, snapshots or session recordings.

Customers receiving firewall notifications during a session need to configure their firewall settings for improved live streaming and session performance. Learn more.

Made enhancements and bug fixes for uninterrupted sessions at lower bandwidths.

Enhanced session invite links for organizations using custom domains. Organizations that have rebranded Zoho Lens can now send session invites links that include their custom domain.

SMS session invitations from your organization will be sent with the Zoho Lens name. Organizations that have preferred languages other than English can send SMS invites without any difficulty.

Annotations placed by technicians and customers will remain stable. Technicians and Admins can select and delete multiple screenshots at once from the File Manager section.

The interface has been redesigned with an additional option to send scanned text via chat for enhanced user experience.

Enhancements that help to reduce latency when capturing and freezing screenshots during a live lens session to reduce the latency to less than 5 seconds. Users can now freeze a snapshot during a session and share it with everyone in the session.

Customers can also delete a snapshot taken by accident during a session. These screenshots will not be saved in the files as well.

We have reduced session latency, enhanced the communication stack, and quashed a few bugs in annotations, snapshots and SDK.

Super Admins can now enable data cleanup in the Settings section.

New users who signed up for Assist could access Lens by default but it was not the case for existing users. With this new enhancement, the Assist-Lens integration has been enabled for existing users and they can start augmented reality sessions right from their organization portal.

We've also released updates to increase the HD resolution from 720p to 1080p on Android, and enhanced session tools.