Quick solutions by cost-effective methods have become the norm for businesses in today's fast-paced world. Traditional methods of support often fall short when it comes to solving complex issues, especially those that require live demos of certain procedures along with visual examples of the outcome.
That's where Zoho Lens comes in, with the all-new chat interface that allows you to chat, respond with emojis, and, most importantly, share files with participants in a remote assistance session.
Here's what you can do with the file-sharing feature that's been built into the session chat of Zoho Lens.
Bridge communication gaps
Text-based communication alone can limit the scope of technical problem-solving. With our new feature, users can easily share files and images directly within the chat interface. Whether it's a screenshot of an error message, a diagram of a setup, or a snapshot of physical equipment, it can be seamlessly incorporated into the support conversation as file attachments.
Increase efficiency and accuracy
Imagine a scenario where a remote technician needs to guide a user through a complex troubleshooting process. With chat-based file and image transfer, the user can quickly share images of their setup, allowing the technician to identify potential issues without the need for lengthy explanations. Similarly, users can share relevant files with experts, who can then give precise instructions based on that information. This not only saves time, it also enhances the accuracy of the support process.
Enhance field collaboration
Collaboration is at the heart of successful remote assistance. Our AR-powered SaaS tool already facilitates real-time visual guidance, but with the addition of chat-based file and image transfer, field collaboration becomes even more dynamic. Experts and users can annotate images, highlight specific areas, and exchange files that contain step-by-step instructions or documentation, leading to faster fixes and increased productivity.
In addition to these enhancements, we've reshaped the session chat experience, where participants can now react with emojis, or edit and delete messages anytime. To learn more about advanced chat and how it works, you can refer to this article.