Sample Codes

Java SDK

Below are a few sample API methods available in the Zoho Desk Java SDK. You can get all module instance from ZDesk class.

SDK initialization and access token generation process

These examples help you to initializate and generate access token from the SDK.

Initialize SDK and Generating access token from self client grant token

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import java.io.File;
import com.zoho.oauth.client.ZohoOAuthClient;
import com.zoho.oauth.common.ZohoOAuthException;
import com.zoho.oauth.contract.ZohoOAuthTokens;

public class App {
    public static void main(String[] args) {
        try {
            //We assume that you set the path of the configuration property file in the system property
            //The SDK automatically initialized when you try to create a ZohoOAuthClient instance.
            ZohoOAuthClient client = ZohoOAuthClient.getInstance();
            //If no error occurs while generating the access token, oauth token data is generated and stored in the persistence class specified.
            ZohoOAuthTokens tokens = client.generateAccessToken("1000.cb07c247e14dd6005b94a03b141897c2.2e1d87264a743a2f5ec42acc357fe73d"); //self_client_grant_token is passed as arg of the method
            System.out.println(tokens.getAccessToken() + " ::: " + tokens.getRefreshToken());
        } catch(ZohoOAuthException ex) {
            ex.printStackTrace();
        }
    }
}

Initialize SDK and Generating access token from your Web App

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//We assume that the API call to initialize the app comes to this method.
//We also assume that you set the path of the configuration property file in the system property.
protected void doGet(HttpServletRequest request, HttpServletResponse response) throws ServletException, IOException {
    //When you call - ZohoOAuthClient.getInstance().getLoginWithZohoUrl(); the SDK starts to get initialized.
    //Then, a valid Zoho account URL is returned, based on your configuration property data.
    response.sendRedirect(ZohoOAuthClient.getInstance().getLoginWithZohoUrl())
}

//After the app permissions are accepted, Zoho calls the redirectURI specified in the property file.
//We assume that the redirect API call comes to this method.
protected void doGet(HttpServletRequest request, HttpServletResponse response) throws ServletException, IOException {
    String code = request.getParameter("code"); //getting grant_token from request
    ZohoOAuthClient client = ZohoOAuthClient.getInstance();
    try {
        //If no error occurs while generating the access token, oauth token data is generated and stored in the persistence class specified.
        client.generateAccessToken(code);
    } catch (ZohoOAuthException e) {
        e.printStackTrace();
    }
}

Ticket Operations

These methods help you create, read, update, and delete tickets in your Zoho Desk portal.

createTicket This method creates a ticket

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import java.io.File;

import com.zoho.desk.exception.ZDeskException;
import com.zoho.desk.init.ZDesk;
import com.zoho.desk.ticket.Ticket;
import com.zoho.desk.ticket.TicketAPI;
import com.zoho.oauth.client.ZohoOAuthClient;
import com.zoho.oauth.common.ZohoOAuthException;

public  class  App  {
    public  static  void  main(String[]  args) {
        try {
            //We assume that you set the path of the configuration property file in the system property
            TicketAPI ticketAPI = ZDesk.getTicketAPIInstance("steve.sp@zylker.com"); //mailId is passed as arg of the method.
            Ticket ticket = new Ticket();
            ticket.setSubject("Ticket From Java Client");
            ticket.setDepartmentId("291783000000006907");
            ticket.setContactId("291783000000101077");
            ticket.setStatus("Open");
            Ticket response = ticketAPI.createTicket(ticket);
            System.out.println(response);
        } catch(ZDeskException | ZohoOAuthException ex) {
            ex.printStackTrace();
        }
    }
}

updateTicket This method helps update the details of a ticket

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import java.io.File;

import com.zoho.desk.exception.ZDeskException;
import com.zoho.desk.init.ZDesk;
import com.zoho.desk.ticket.Ticket;
import com.zoho.desk.ticket.TicketAPI;
import com.zoho.oauth.client.ZohoOAuthClient;
import com.zoho.oauth.common.ZohoOAuthException;

public  class  App  {
    public  static  void  main(String[]  args) {
        try {
            //We assume that you set the path of the configuration property file in the system property
            TicketAPI ticketAPI = ZDesk.getTicketAPIInstance("steve.sp@zylker.com"); //mailId is passed as arg of the method.
            Ticket ticket = new Ticket();
            ticket.setDescription("Ticket Description added from Java client");
            Ticket response = ticketAPI.updateTicket("291783000000906001", ticket);
            System.out.println(response);
        } catch(ZDeskException | ZohoOAuthException ex) {
            ex.printStackTrace();
        }
    }
}

moveToTrash This method deletes tickets

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import java.io.File;
import java.util.ArrayList;
import java.util.List;

import com.zoho.desk.exception.ZDeskException;
import com.zoho.desk.init.ZDesk;
import com.zoho.desk.ticket.TicketAPI;
import com.zoho.oauth.client.ZohoOAuthClient;
import com.zoho.oauth.common.ZohoOAuthException;

public  class  App  {
    public  static  void  main(String[]  args) {
        try {
            //We assume that you set the path of the configuration property file in the system property
            TicketAPI ticketAPI = ZDesk.getTicketAPIInstance("steve.sp@zylker.com"); //mailId is passed as arg of the method.
            List ticketIds = new ArrayList<>();
            ticketIds.add("291783000000906001");
            boolean response = ticketAPI.moveToTrash(ticketIds);
            System.out.println("Is successful: " + response);
        } catch(ZDeskException | ZohoOAuthException ex) {
            ex.printStackTrace();
        }
    }
}

getTicket This method fetches the details of a single ticket

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import java.io.File;

import com.zoho.desk.exception.ZDeskException;
import com.zoho.desk.init.ZDesk;
import com.zoho.desk.ticket.Ticket;
import com.zoho.desk.ticket.TicketAPI;
import com.zoho.oauth.client.ZohoOAuthClient;
import com.zoho.oauth.common.ZohoOAuthException;

public  class  App  {
    public  static  void  main(String[]  args) {
        try {
            //We assume that you set the path of the configuration property file in the system property
            TicketAPI ticketAPI = ZDesk.getTicketAPIInstance("steve.sp@zylker.com"); //mailId is passed as arg of the method.
            Ticket response = ticketAPI.getTicket("291783000000906001", null);
            System.out.println(response);
        } catch(ZDeskException | ZohoOAuthException ex) {
            ex.printStackTrace();
        }
    }
}