Featured in Gartner's
Magic Quadrant for
CRM CEC 2023

#1 in user satisfaction
within the Help Desk
category for 2024

Ranked as the #1
Help Desk software
of 2024

Over 100,000 businesses

around the world trust Zoho Desk to elevate their customer service

Get the best of AI smarts and human hearts

Zoho Desk Customer Tough Layout Zoho Desk HQ - Real time insights Team feeds for collaboration Agent queue - Ticket assigned to an agent Team queue - Tickets assigned to teams

Happier customers

Thrive on customer happiness with Zoho Desk! Zoho Desk helps you be more accessible to your customers, provide them with quick and accurate resolutions, and make doing business with you convenient.

Omnichannel support - customer query email Customer support live chat positive reply Zia - AI-powered customer sentiment analysis SLAs - Service level agreement set up in zoho desk Zia - AI-powered live chat bot - customer query Omnichannel support - social media - positive customer tweet Happy customer chatting with customer support agent

Empowered agents

Ace customer service at every stage of the customer journey! Zoho Desk empowers agents with powerful tools and helpful context, so they remain productive, confident, and organized.

Support ticket close response snippet in zoho desk Support ticket welcome response snippet in zoho desk Zia - AI-powered customer service reply assistant Work modes - ticket views based on priority, due time, status, or CRM status Happy customer service agent using help desk software

Healthier businesses

Build long lasting customer experiences for a stronger, more sustainable, and healthier business. Zoho Desk helps you keep track of actionable customer service metrics, understand customer needs better, and consistently deliver value.

Zia - AI-powered customer service anomaly detection Zoho desk inbuilt analytics - customer service performance analytics graph Customer happiness rating - customer service feedback Workflow automation for customer service process Customer service performance review using zoho desk

Great customer service for
every business size

Zoho's broader objective is to make quality tech available, accessible, and affordable to all. In doing so, Zoho Desk meets the needs of organizations of all sizes.

Customer service help desk software for startups


Make an essential early
investment to develop and strengthen
your customer relationships.

Learn more
Customer service help desk software for small and medium business


Turn your growing customer base
into brand loyalists with
top-notch service.

Learn more
Customer service help desk software for big enterprises


Provide elevated service experiences to
all your stakeholders with our powerful
CX stack.

Learn more

Integrates with apps
you use daily

Zoho Desk integrates with over 200 of the most popular third-party app extensions, and more than 45 native apps.

Extend your desk’s capabilities
Zoho desk 200+ integrations - Google workspace, slack, MailChimp, Zapier, Zoho CRM and more

Fully Mobile

Help customers even when you're away from your desk. With Zoho Desk's mobile apps for Android and iOS, you can close tickets on the go and get a bird's eye view of your customer service health at a glance.

Try Zoho Desk app Try Radar app
Zoho desk agent mobile app for android and iOS
Zoho desk Radar analytics - manager mobile app for android and iOS

Feedonomics has more than 400 users leveraging all the available features to their fullest extent.

Mercedes-Benz improved customer satisfaction across their whole dealership network.

I believe that what we've achieved in collaboration with the Zoho Desk team has made a huge impact on how efficiently we can resolve complex requests for our clients, and it has been a major improvement for our customer experience.

Jason NicholVice President,

We analysed other products on the market but Zoho Desk blended into our organization structure better than anything else.

Swaroop NaikSenior Manager,
Software Development

Why choose Zoho Desk?

Why Zoho desk is the best customer service help desk software
  • 50% faster implementation than most customer service software
  • Dedicated training program with shallow learning curve
  • Customizable workspace that works across any industry, brand, and department
  • Hassle-free migration with the help of our account executives
  • No hidden costs, no forced contracts, and no lock-ins
  • Compliant with data protection laws, such as GDPR, HIPAA, and CCPA

Sensational software for a
sensible price

  • No credit card required.
  • No software to download.