Best CRM software

We’re pleased to announce that PCMag—one of the leading online tech magazines—has named Zoho CRM the winner of their 2019 Business Choice Awards for CRM. The award comes after PCMag also named Zoho the 2019 Editor’s Choice CRM. We’re very proud to receive the Business Choice Award as it speaks to our longstanding approval from both critics and users alike.

Zoho CRM received the highest overall satisfaction rating (7.4) and achieved the rare distinction of being the only brand to get a positive Net Promoter Score (NPS)  among all the other vendors in contention. We’re incredibly proud and humbled by the love that the readers of PC Mag have shown us.

 The Editors’ Choice pick for CRM now gets to share the Business Choice pick from readers. Its mobile efforts have certainly paid off, as have Zoho’s integration with email and social networks. Readers rated it the best for reliability, lead capturing, custom reports, and workflow—a sweep of all the categories that matter when you’re working in the field.

–PCMag, on what made Zoho CRM stand out from the competition.

 Here are a few highlights from the survey results

-Zoho was the most recommended CRM software by the respondents of the PCMag survey with a score of 8.0, comfortably beating out Salesforce and other top CRM vendors.

Most recommended CRM software - Zoho CRM

-Zoho CRM also scored 8.0 or higher in categories like Reliability, Email Provider Integration, Lead Capturing, Email Tracking, and Social Media Integration. No other vendor managed to get a score of more than 8.0 in any of these categories.

Best CRM software - PCMag Business Choice Awards - Zoho CRM

-Zoho CRM’s highly-rated iOS and Android mobile apps received the maximum score of 8.5, with Salesforce and Microsoft Dynamics sharing the distant second place with a score of 6.6, closely followed by Oracle with 6.5. Zoho’s top score for mobile apps had the greatest margin among all other categories in the survey.

Top rated Mobile CRM software - Zoho CRM

-Zoho CRM’s transparent pricing and unbeatable value were well-received by the respondents, making it the top choice with a score of 8.2, followed by Microsoft Dynamics at 6.4 and NetSuite at 6.0.

Affordable CRM software - Zoho CRM

This is a result of the continued love and trust that our customers have placed in us and goes on to prove that those who use Zoho, love Zoho.

Your support is what motivates us to do better and will only further accelerate our efforts in providing you with a world-class CRM for your business. Lastly, we would like to thank the readers of PCMag for making this possible. You can read the entire review from the official PCMag Business Choice Awards page here.


About the PCMag Business Choice Awards 2019 survey:

The PCMag Business Choice survey for CRM was held from May 13, 2019 through June 3, 2019. For more information on how the survey was conducted, read the survey methodology.

Yatheesh Raj
Product Marketing Associate | Zoho CRM

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  1. Yatheesh Raj

    Thank you for your wishes, dear customers and partners. Pleased to announce that we’ve added one more award along the way. Zoho CRM has been named as one of the ‘Category Leaders’ in the latest GetApp review for CRM applications with the second highest score of 76/100. More details here: https://www.getapp.com/customer-management-software/crm/category-leaders/

  2. Miguel Ribeiro

    CONGRATULATIONS! This is a well deserved award. As a CRM consultant since 2000, I have implemented many different systems and have found that Zoho CRM is well adopted by new users because of the logical and simple user interface. Ease of use goes a long way to ensuring that the investment in the technology has maximum ROI. Well done Zoho. 🙂

  3. Effie Criticou

    Congratulations Zoho Team! This is a wonderful and well deserved achievement!
    Zoho CRM in my opinion is THE BEST and the most user friendly experience !

  4. Naor shkedi

    Congratulations from Isreael Team

  5. Kevin Merlos

    Un gran Orgullo, Zoho CRM siempre destacando por su gran compromiso y desarrollo.

    Novazys,
    Zoho Advaced Partner
    Costa Rica

  6. Bram Andersen

    Congrats, well deserved!

  7. Frank Tapia - MultiConsultores Nicaragua

    Congratulations!! Zoho CRM is definitely the best choice.

  8. Marco Morales

    Muchas felicidades Zoho, un orgullo ser Advanced Partner de Zoho en México y Argentina como Cloud Solutions LATAM
    Congratulations Zoho, proud to be Advanced Partner of Zoho in Mexico and Argentina as Cloud Solutions LATAM

  9. Kashif Saleem

    As an advance partner Techloyce would like to congratulate Zoho on winning PCMag’s business Choice awards 2019.