Best CRM software

In a fitting tribute to our recent product enhancements and our vision to transform how businesses connect with their customers, PCMag, the leading online computer magazine and software reviewer, has named Zoho CRM the Winner of their 2019 Business Choice Awards for CRM. The award comes after Zoho was earlier awarded the 2019 Editor’s choice CRM by PCMag. We’re very proud to have the Business Choice Award as another testament to Zoho CRM’s high praise from both critics and users alike.

Zoho CRM received the highest overall satisfaction rating (7.4) and achieved the rare distinction of being the only brand to get a positive Net Promoter Score (NPS) number among all the other vendors in contention. We’re incredibly proud and humbled by the love that readers of PC Mag have shown us.

 The Editors’ Choice pick for CRM now gets to share the Business Choice pick from readers. Its mobile efforts have certainly paid off, as have Zoho’s integration with email and social networks. Readers rated it the best for reliability, lead capturing, custom reports, and workflow—a sweep of all the categories that matter when you’re working in the field.

–PCMag, on what made Zoho CRM stand out from the competition.

 Here are a few highlights from the survey results

-Zoho was the most recommended CRM software by the respondents of the PCMag survey with a score of 8.0, comfortably beating out Salesforce and other top CRM vendors.

Most recommended CRM software - Zoho CRM

-Zoho CRM also scored 8.0 or higher in categories like Reliability, Email Provider Integration, Lead Capturing, Email Tracking, and Social Media Integration. No other vendor managed to get a score of more than 8.0 in any of these categories.

Best CRM software - PCMag Business Choice Awards - Zoho CRM

-Zoho CRM’s highly-rated iOS and Android mobile apps received the maximum score of 8.5, with Salesforce and Microsoft Dynamics sharing the distant second place with a score of 6.6, closely followed by Oracle with 6.5. Zoho’s top score for mobile apps had the greatest margin among all other categories in the survey.

Top rated Mobile CRM software - Zoho CRM

-Zoho CRM’s transparent pricing and unbeatable value were well-received by the respondents, making it the top choice with a score of 8.2, followed by Microsoft Dynamics at 6.4 and NetSuite at 6.0.

Affordable CRM software - Zoho CRM

This is a result of the continued love and trust that our customers have placed in us and goes on to prove that those who use Zoho, love Zoho.

Your support is what motivates us to do better and will only further accelerate our efforts in providing you with a world-class CRM for your business. Lastly, we would like to thank the readers of PCMag for making this possible. You can read the entire review from the official PCMag Business Choice Awards page here.


About the PCMag Business Choice Awards 2019 survey:

The PCMag Business Choice survey for CRM was held from May 13, 2019 through June 3, 2019. For more information on how the survey was conducted, read the survey methodology.

Yatheesh Raj
Product Marketing Associate | Zoho CRM

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