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Can I have my customer pay an invoice directly without going through the portal?

You can send a direct payment URL only after you disable portal access for the contact. Please follow the steps to disable portal access:

  • Click on the Contacts tab and select the appropriate contact.
  • Select the Gear Icon in the contact details page and select Configure Client Portal option.

Configure client portal

To disable portal access, uncheck the selections in the Enable Portal Access pop-up and click Save.

Disable portal access

Once you’ve disabled portal access, email the invoice.

Secure payment URL

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