Planned maintenance of our US Data Center

Dear Customers, 

It’s that time of the year again and we thought we should let you know in advance. As a part of our annual infrastructure maintenance, we will be upgrading our US data center infrastructure from September 2nd 2017 to September 10th 2017. We did a similar data center maintenance activity around the same time last year as well. 

During this upgrade process, all Zoho services will continue to be operational and we do not anticipate any major interruptions in using our services. 

We will update this blog once the data centre maintenance is complete. In the rare event that you do experience any issues with our services, please feel free to tweet us @zohocares or email us on support@zohocorp.com and we’ll reach out to you immediately.

If you have whitelisted our Zoho IP address, please include the following IP address also to the list
8.39.54.0/23
204.141.42.0/23
Update: Sep 2nd, 2017: Due to unavoidable reasons, the maintenance activity has been postponed. We will update the new dates soon.


309 Replies to “Planned maintenance of our US Data Center”

  1. Not able to add customers bank details? First, it states it a transaction failure, second the characters max 60? How so, when with your first/last name, ABA, account number, Bank name, savings type and choice of CCD comes out to 77 characters all together? Confused, when will this be fixed?

  2. Hello,

    I am having difficulties deleting my account. Please kindly assist if possible.

    Many thanks,

    Nelly

  3. Dear Peter,
    Does the process of sending and receiving emails continue to operate during the repair?

  4. Good Day,

    Thank you for the notice. Can anything be done to improve the search bar?

    Regards

  5. Dear Sir. Peter Balaji,

    Does the process of sending and receiving emails continue to operate during the repair?

  6. No incoming mails since this morning. Apparently the outgoing mails are fine.
    Could you please check on this for me ?

    Thanks

  7. I hope we do not have any major interruptions. Thanks for letting us know. I do love this service and product!

  8. I hope we do not have any major interruptions. Thanks for letting us know. I do love this service and product!

  9. Dear Peter,
    I used Yoho’s mail service for my company for 2 years ago, these days I sent email to my clients but many of them can not receive my email, when they called me again, I checked it is done, but they received no email. I felt very disappointed about this matter. If this can not solve soon, I have to change my service into Gmail to use for my company.
    Thanks

  10. Thank you in advance for:
    – Define a perfect time window to maintenance (weekend)
    – Properly announce it (more than 1 week before)
    – Let us know how to contact you (channels of support)

    I hope everything work as expected, good luck!

  11. Thanks for the notice. I’m a new Zoho user (Zoho Invoice) and love it so far…you have a great product!

  12. Thanks for the notice! But hope we wont experience any downtime on the mail server or data corruption during those periods

  13. I am unable to use my columns in the CRM module, the announcement of the software upgrade is overlapping the columns I need to use to update my leads? please help

  14. Thank you for your notification, it is much appreciated! And so happy its not going to affect service. Good luck with the maintenance.

  15. during this period of upgradation do i will face any problem in accessing my account?

  16. rom September 2nd 2017 to September 10th 2017 how to manage work & billing.
    please rply me.

  17. DOES THIS MEAN THAT SERVICES ARE CONTINUED FOR THIS PERIOD , ONLY SOME CHANCES OF BREAKDOWN ??? OR IT WILL BE COMPLETELY BREAKDOWN ?? PLEASE REPLY.

  18. Thank you for graciously and responsibly informing your customers.
    Great customer service!

  19. Thanks..! for keeping us updated. Hopefully your infrastructure maintenance ends soon.

  20. Are you guys upgrading all equipments in your data center? . 8 days huh .. That’s ok0. Worth to wait..

    1. You can circulate our IP addresses to your Email Service provider and whitelist the same,

  21. Ich lebe als Deutscher auf den Philippines.
    Mit ZOHO.COM habe ich ein eMail-Programm gefunden,
    das nicht überladen ist aber alle Informationen enthält.
    Ich hoffe, dass durch das upgrading keine grossen
    Unterbrechungen entstehen.
    regards
    Wolfgang

  22. Thanks for the update
    However, howcome I cannot send & receive email start from Aug 25 after 1530hrs Hong Kong Time

  23. i LOVE ZOHO!!!! You are a very responsible and responsive company showing your concern for your customers. I tell everyone you are the BEST!!!

  24. OMG, i saw 8 days of maintenance and got scared as shit.
    GJ guys doing upgrades on datacenters.

  25. Obrigador pelas informações que nos tem fornecido, seus serviços são multo útil.

  26. Will there be any problems in receiving or sending emails? few hours of delay is fine. But not receiving or sending is an issue.

  27. Great, I wish you guys have controlled environment just in case of any services interrupt.
    VeravalOnline Pvt.Ltd.

  28. good day dear sirs,
    I need my emails to be operationals everytime due to long information and using of the same.

    thanks and best regards
    FRA

  29. Great information. Should we expect the ZOHO service to be slower or some functions to be not available?

  30. buenos días
    tengo un problema correo, al enviarmen infoemacion a el aparece un mensaje donde dice que el dominio de destino no se encuentra o que el buzon del correo del destinatario no esta disponible. Agradecería la colaboración al respecto a este problema.

  31. Thanks for the update Peter. We love your services.
    It’s neat, easy on the eyes, and user friendly. Hopefully your infrastructure maintenance ends sooner, like Sept. 5th.
    p.s. It is a Holiday (Sept 2nd to Sept 5th) weekend in US, hopefully this aide in speeding up your process.
    Regards,
    Logixs FPD
    http://www.logixsfpdesign.com

  32. Thanks a lot for the information. If I have any important issue I will reach ASAP.

  33. Thanks a lot for the information. If I have any important issue I will reach ASAP.

  34. Thanks for the heads up. LOVE my fast and secure ZOHO mail. It’s the bees knees…

  35. Peter, where are the US data centres based? Will it work quicker for Pacific Rim clients (ie NZ & Aus)

  36. Peter, where are the US data centres based? Will it work quicker for Pacific Rim clients (ie NZ & Aus)

  37. Many thanks for telling us well in advance. Will this have any impact on European customers?

  38. If this will interrupt the service in Egypt. just let us now in advance.
    Thank you.

  39. I do not understand why you choose a working period instead of an holiday period like August.

    1. In the US only 4 of those days are business days. 4 days are weekend days (2 Saturdays, 2 Sundays) and 1 day, Monday, is a National holiday. August would not be a holiday period for the US.

  40. Thanks for letting us know i am not the best computer user now iv used Zoho its getting easier. Just the date on invoices has to be easier to change to Australian day first not month first. Thanks you Peter.

  41. Appreciated.

    Zoho User for all official mails. Hope we do not encounter any problems. One week is too big a period if some unexpected failure happens. Hopefully not. Good Luck.

  42. Are you going to finally fix all the stuff that you made worse in the “new version”? It’s still frustrating, I just don’t have the time or energy to continue asking you to fix things.

  43. Thank you for let us know, but I wonder if maintenance takes a limited hours during those days or if it´s the whole day..

  44. Thank you for let us know, but i wonder if there`s some limited hours during those days or if it´s the whole day..

    1. Please contact your Email Service provider and circulate our IP addresses to whitelist the same.

  45. Thanks for the advance intimation. Any precautions to be taken at our end before the start of this PMS or during this period ?

  46. Its painful for us. Maintenance period from September 2nd 2017 to September 10th 2017 too much high.

  47. Hi Sir,

    Thanks for the information, Kindly let us know weather will it affect the operation of the e mail services

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