Employees have always had questions about their payslips. That much is inevitable. Why is my tax different this month? How is my take-home salary calculated? When will a reimbursement be added to my pay? The usual next step is to send a message to HR and wait for an explanation. Multiply that across an entire workforce and a surprising amount of HR’s day ends up going toward the same handful of questions, asked and answered again.
What is interesting is how much the rest of the world has evolved. Asking a question and getting a clear answer instantly has become the norm almost everywhere else. Years of turning to Google, and now tools like ChatGPT, have made this instinct automatic.
Which makes it perfectly reasonable to wonder why understanding your own pay should feel any different.
Today, we are introducing a new way for employees to find answers to questions as they pop up, in real time, and get to a resolution much faster.
Meet Zia, your employees’ new AI assistant
Zia is a conversational AI assistant, built natively into the self service experience in Zoho Payroll for every employee, with no set up or training required. All they have to do is simply ask. Zia pulls the relevant information directly from their payroll data to explain what is going on.
Here are a few things employees can now do with Zia.
• Ask anything about their pay
Employees can ask questions about deductions, taxes, reimbursements, leave balances, benefits, policies and more - and receive clear answers instantly.
• Get resolutions right away
Zia is available around the clock, which means questions do not have to wait for office hours or an HR response.
• Submit reimbursements in a click
Employees can upload a photo of their receipt, and Zia will automatically raise the reimbursement request.
• Give HR teams their time back
When routine questions resolve themselves, HR teams can focus on the kinds of problems that only humans can solve.
Quite a change from the old way. What once took a day or two, the back-and-forth, the wait, the explanation, the follow-up - can now happen in the time it takes to type a question.
To your people, and their better paydays
Every company is, in the end, a group of people doing good work together. When they feel empowered, trusted, and equipped with the right tools, that work tends to follow.
That is the spirit behind Zia. It brings clarity and independence to the payroll experience, making it easy and intuitive to understand the what, how, and why behind their payslip. We think it will quickly become a favourite.
In the pursuit of happier employees, and in the very practical pursuit of automating the mundane, this is another step toward a payroll experience that feels modern, transparent, and thoughtfully built around people. The future of technology keeps evolving, and we are glad to be pushing that evolution forward in payroll.
Ask Zia is currently in early access, and businesses are already making it a part of their payroll experience. Come see what your employees have been missing - reach out to our support team, we'll get it enabled for you right away.
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