As many workers around the world transition to working from home, organizations are on the lookout for solutions that can help them collaborate and run their businesses smoothly. Check out these extensions that can help your sales and support teams do just that.
Zoho CRM extensions for sales teams
Schedule or instantly start online meetings with screen sharing, send meeting recordings to participants from CRM, and get comprehensive post-meeting statistics.
Offer better customer experience while receiving or making phone calls with single-click dialing, screen pop-ups for incoming calls, and automatic call logging.
Stay on top of your team's progress in deals even without meetings. Your sales team can share CRM records and report charts to keep you updated.
Collaborate with your team easily with the ability to seamlessly share, access, and manage all files associated with CRM records.
Zoho Desk extensions for support teams
Stay on top of your schedule. Create and add events to tickets to keep track of your meetings, appointments, and other important dates.
Supercharge your help desk with TeamViewer's remote support solution to enable agents to initiate remote support sessions for customers right from the tickets screen.
Streamline support interactions by knowing who's the caller and viewing relevant information about them. Enhance support with call queueing, call recording, conferencing, and warm transfer.
Enable your customer support and product engineering teams to work cohesively in managing issues. Support agents can create Jira issues from Zoho Desk tickets, which are mapped to projects in Jira, for engineers to look into.
Extend the power of Zoho with extensions from Zoho Marketplace.