App Spotlight: VoiceSpin for Zoho

Our App Spotlight brings you hand-picked apps to enhance the power of your Zoho apps and tools. Visit the Zoho Marketplace to explore all apps, integrations, and extensions.

VoiceSpin for Zoho

Start making calls to your leads and customers with a single click, right from within your Zoho applications, to enhance your agent productivity.

Get VoiceSpin for Zoho 

Business needs:

  • A sales-enabled CPaaS (Communications Platform as a Service) solution that won’t break the bank

  • Security that goes above and beyond industry standards

  • Optimize agent workloads and processes without sacrificing on customer experience

  • Answering customer requests quickly and efficiently from any touchpoint—phone, email, or chat

  • A multi-cloud foundation that minimizes downtime and makes all of the above a whole lot easier

Solution:

  • Integrate VoiceSpin for Zoho to enable features like:

      • Call pop-ups in the Zoho interface for both inbound and outbound calls

      • Click-to-call

      • Automatic call logging and linking of call recordings to individual Zoho contact/leads records

  • Make it easier on your customers (and agents) with tools like AI IVR, to ensure you’re solving basic customer questions at the right place and the right time.

  • Monitor your agents’ calls with an AI speech analyzer to spot keywords and predict compliance issues, as well as streamline your processes and protect employees and customers.

Benefits:

  • Boost sales and conversions with sales-focused call centers, and automate your processes with an AI dialer plug-in that uses dynamic lead scoring to increase call conversion rates and improve productivity.

  • Automate your entire contact center workflow—from leads and campaign creation to dialling and assigning to agents to status updates in your CRM—all powered by AI and machine learning. This kind of automation creates optimization and macro-management across the board.

Get VoiceSpin for Zoho

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