App Spotlight: Shopify Pro for Zoho CRM
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Shopify Pro for Zoho CRM connects Shopify with Zoho CRM, keeping customers, products, draft orders, and orders aligned across both systems. Teams can follow a customer from their first order through fulfillment without leaving Zoho CRM.
Business needs
Businesses running an online store often manage customers in Zoho CRM while orders and inventory live separately in an ecommerce platform, such as Shopify. Keeping both systems updated by hand means exporting spreadsheets, re-entering customer details, and losing track of which orders are still in draft versus confirmed. Disconnected ecommerce and CRM data can lead to a few recurring problems:
Sales teams working from outdated customer or order information
Draft orders getting lost between platforms before they convert to a sale
No single view of a customer's order history when following up on a deal
Manual data entry across multiple Shopify stores
Solution
Shopify Pro for Zoho CRM seamlessly connects your Shopify store with Zoho CRM, syncing customers, products, draft orders, and orders between both platforms. With flexible two-way synchronization, it keeps your sales and customer data accurate and up to date while eliminating manual data entry and duplicate records. This centralization enables users to manage one or multiple Shopify stores from a single Zoho CRM account, and it also lets users define which platform's data takes priority when a record changes on both sides with conflict handling rules.
Key features
Centralized sync dashboard
Flexible sync controls
Module and custom field mapping
Historical sync and audit logs
Benefits
Streamline your ecommerce and CRM workflows from a single platform
Maintain accurate and consistent data between Zoho CRM and Shopify
Enable fast troubleshooting by reviewing sync activity through detailed logs
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