5 tips to make a long-distance customer relationship work

Communication is key in making a customer happy. Being accessible, responsive, and committed to staying in touch can be the deciding factor in how strong your customer relationships are. Digital tools for making phone calls, sending emails or instant messages, having online meetings, scheduling appointments, collaborating on documents, and getting e-signatures can help you communicate quickly and more effectively with your customers.

Here are five tips to maintain long-distance customer relationships using these Zoho CRM integrations.

Regular catch-up sessions can strengthen the bond between you and your customers. With the following appointment scheduling extensions, you can book, reschedule, and cancel appointments with customers right from Zoho CRM.


A quick discussion is often important to collect feedback and details of issues that the customer might be facing. Using these online meeting extensions, you can instantly start or join online meetings from Zoho CRM.

Making a customer feel valued with a simple message or phone call can go a long way. It can lead to repeat business, increased sales, and word-of-mouth marketing. Here are a few SMS and telephony extensions that allow you to send messages and make phone calls from Zoho CRM.

SMS communication

Telephony

SMS Magic

Twilio SMS

Clicksend

RingCentral

Vonage

Intermedia


Important information such as order confirmations, issue resolution details, promotions, offers, coupon codes, new product offerings, and reminders should all be conveyed to the customer whenever appropriate. These email automation extensions will help you keep your customers in the loop with just a few clicks.


Collaborating on your sales documents ensures that your customer’s requirements are taken into consideration before the final draft of the deal is drawn up. The document management extensions below allow you to create, edit, and share documents associated with your Zoho CRM records, eliminating back-and-forth email chatter and the hassle of searching for the right document versions.

What tools do you use to communicate with your customers? Drop them in the comments section below so we can work on integrating them into Zoho CRM.

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