Key to social CRM success is simple integration of products and channels


 

 

 

Integrating CRM with business processes is both a challenge
and an opportunity. Not only are we faced with a proliferation of products, but
also channels. Every day we wake up there is a new social media forum that our
customers can touch us with, said Om Kundu who is on the Editorial Advisory
Board for CRM Journal, and Director of Thought Leadership for ATP Board.

Are you taking advantage of opportunities? How aggressive
are you integrating your CRM with products and channels?

2 Replies to “Key to social CRM success is simple integration of products and channels”

  1. Happy to see this brought up. I’m a huge proponent of integrating the CRM into every action we take online.

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