People always look for better, faster and smarter ways to accomplish everyday tasks. Most times, we borrow approaches that worked for us at an an earlier instance. However, banking on this method stifles innovation.
Problem solving is no longer confined to smaller teams. The boundaries of diagnosis have expanded from immediate teams to organization and even external agents like suppliers and customers. Complexity demands better and more creative solutions, and controlled crowd sourcing is emerging as a way to solve complex business issues elegantly. The Japanese have done this for decades by bringing workers and business partners into their problem resolution processes.
Today, crowd sourcing and collaboration have become part of a company’s culture. Vivek Wadhwa — an entrepreneur, columnist and academic— who writes in the Wall Street Journal about crowd sourcing as a tool for creative problem-solving that fosters innovation and co-creation within organizations. It’s human trait to seek help externally, as we see on social media forums.
Businesses have been held back for lack of the right tools, which possess the ability to present, track, and resolve issues in collaboration. Zoho Connect is a tool that helps groups of stakeholders within an organization partake in issue identification, resolution, and execution — in a private and secure setting. It offers a searchable system of record that allows collective experiences to be shared, thereby driving rapid organizational learning. The tool can be used for problem identification, resolution, stakeholder feedback, or even as a quick and trusted way to assess product direction from early customers.
We use Zoho Connect in our organisation to drive our ideas and work, by collaborating across teams, time zones, and organizational levels. That’s exactly how we bring you better products. We genuinely believe that businesses using such tools for idea generation and problem solving will see massive comparative advantages over others stuck within traditional paradigms.
Have you thought about crowd sourcing for your business yet?