Customer spotlight – Certas Energy Retail achieves 98% leak reduction accuracy using Zoho Analytics

A subsidiary of DCC plc, an FTSE (Financial Times Stock Exchange) 100 company, Certas Energy Retail manages 500+ petrol stations across Europe, 250 ESSO-branded sites in Norway, 240 Shell-branded sites in Denmark, and 330 ESSO-branded sites in France. They also have a strong presence in Austria and Ireland.

Certas Energy Retail and Zoho Analytics

Certas Energy Retail manages over 800+ sites with 80 people and many third-party vendors, conducting around 70 million transactions a year, and consolidating sales across Europe into their central system. This led to enormous data generation, and they were in need of an analytics solution that could process large sets of data and provide insights out of it.

With multiple vendors responsible for POS equipment, petrol pumps, pricing, and much more, it was a big challenge to track issues arising on their sites. They were in need of an overall picture that could show the problem, and its nature and location, across sites.

 “Zoho Analytics was able to give a very public and precise view on how our remote sites are being managed across Europe. It highlights critical issues like leak detection at the right time, which is very important for a company like us. With Zoho Analytics, we can now assess our vendors without any bias.” 

– Greg McAuliffe, Head of IT, Certas Energy Retail

With Zoho Analytics, Certas Retail got a non-biased view of vendor performance. A complete snapshot of the tickets from open till close are now tracked, enabling end-to-end operational analytics.

Also, Zoho Analytics enabled real-time tracking of leak detection across sites. This has reduced leak detection false alarms from 64 a day to 1 per month⁠—nearly 98% accuracy.

Key benefits for Certas Retail:

  • Enabled non-biased assessment of third-party vendors

  • Leak detection false alarm reduced from 64 per day to 1 per month, leading to 98% accuracy

  • Site downtime false alarms reduced from 180 to 30 per month, leading to 85% accuracy

  • Enabled end-to-end operational analytics

  • Identifies SLA breaches in real time

Read the full case study, where Certas Energy Retail shares how they improved their operational efficiency with Zoho Analytics: https://www.zoho.com/analytics/certasenergy.html

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