What is multi-user remote desktop access?

This feature lets multiple users connect to the same remote computer simultaneously Instead of just one person trying to solve a problem, several experts can jump in, work together, and tackle issues in real time.

It’s like putting all the right people in the same room—except that room is a remote desktop.

Colloborate and resolve issues instantly with multi-user remote desktop access

Advantages of multi-user remote desktop access

  • Team up to solve complex issues: When you're dealing with technical problems that require different areas of expertise to solve, multiple hands are better than a single person's experience.
  • Fix problems faster: More hands on deck means quicker diagnoses and faster resolutions. This will lead to reduced downtime for the end users.
  • Train while you troubleshoot: Use the session as a live classroom! Technical leads can provide assistance to their junior staff, or trainers can walk teams through real-time demos while they observe and provide feedback with the free remote support software - zoho Assist.
  • Communicate with built-in tools: With integrated chat, voice, and video, your team will not need to rely on a separate tool to stay in sync during a session.
  • Keep everything secure: Admins can set permission levels and make sure access is restricted appropriately to keep devices and sessions secure.
  • Works across platforms: Whether your team is on Windows, Mac, Linux, or mobile, Zoho Assist enables multi-platform connectivity to help you stay connected anytime, anywhere.

When to use multi-user remote access?

  • Enterprise IT support: You can have multiple support agents jump on high-priority issues together.
  • MSPs (Managed Service Providers): Offer collaborative support to customers, boosting trust and satisfaction.
  • Dev and QA teams: Collaborate on debugging code live, without screen sharing through potentially insecure third-party tools.
  • Training and education: Perfect for technical trainers leading remote desktop software sessions where learners need to see and do.

How does multi-user remote desktop work?

  • Start a session:

    The technician initiates a remote session from Zoho Assist.

  • Invite others to join:

    They can then share the session ID and other details via email, phone number, or text message.

  • Collaborate in real-time:

    Technicians and users can interact with the remote machine, share ideas, and solve problems together.

  • Wrap it up securely:

    Once the job’s done, you can end the session and ensure access to the remote desktop is restricted to keep your device secure.

Why choose Zoho Assist for team-based remote access?

With end-to-end 256-bit AES encryption, role-based permissions, and integration with other Zoho apps, Zoho Assist is built for secure remote access and real-time teamwork.

  • It's a great choice for remote access, whether you’re:

    • Running a global IT help desk
    • Training new hires remotely
    • Debugging code with teammates across the globe

Multi-user remote desktop access in Zoho Assist - cloud remote desktop software makes remote support a team effort. It helps you respond to issues faster, provide smarter training, and work more efficiently—all without compromising on security and ease of use.

Need help setting up Zoho Assist or customizing your workflows? We've got you covered!

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