Meet the new Quick Support Plugin: A smarter way to deliver remote support

Remote support has always come with a small but real friction point: before a session can begin, someone has to send an email, share a link, or walk a customer through finding the right page. The updated Zoho Assist Quick Support Plugin is designed to remove this overhead. It keeps everything that worked before and adds a meaningful set of new capabilities, from customer initiated requests to multi-platform deployment and custom branding.

What changes with this release 

The Quick Support Plugin is installed directly on a customer's device and creates a desktop shortcut. When customers need help, they open the plugin and either join a session using a session ID or raise a support request themselves. 
That second option is new, and it feeds directly into your service queue.

Key features of the update

Customer-initiated support requests 

Customers can raise requests from the plugin without waiting for a technician to send an invitation. Requests go straight to your service queue.

Custom branding per audience 

Create multiple plugin versions, each with your organization's logo and branding, tailored for different customer groups or use cases.

Cross-platform support 

Deploy across Windows, Mac, Linux, and Raspberry Pi. No platform is left out, which matters for organizations supporting multi-device environments.

Bulk and silent installation 

Assist provides system-level and user-level installation options, plus silent installation via command-line tools for IT teams rolling out across many devices at once.

What this means for technicians and end users 

For technicians and IT teams 

• Manage incoming requests through an organized queue

• Deploy at scale using silent installation options

• Deliver a branded experience without extra setup

For end users 

• One desktop shortcut to get help, no browser required

• Join sessions or raise requests in seconds

• Consistent and familiar interface every time

Getting started 

Getting started with the Quick Support Plugin is straightforward. Create customised versions of the plugin with your branding, choose how you want to deploy it, and install it across your customers’ devices. Once installed, customers can immediately start using it to join sessions or raise support requests.

Try it now and experience a smoother way to connect, support, and resolve issues.