Gain actionable insights with helpdesk analytics and dashboards

Visually analyze and understand your support team's performance. Create insightful reports and dashboards to track your key performance indicators (KPIs). Derive valuable insights, improve your customer support and increase customer satisfaction.

Help Desk Ticket Dashboard - Zoho Analytics

In-depth helpdesk analytics powered by Zoho Analytics

2 Million Users. 50 Million Visualizations. 1 Analytics Platform.

  • Deadline compliance

    Quickly spot trends in deadline compliance across regions, products, agent groups and make data driven decisions.

  • Agent performance

    Track and monitor agent performance based on parameters such as average response time, customer happiness, ticket traffic, and expertise.

  • Data blending

    Combine data from different sources and create cross functional reports. For example, combine your helpdesk data along with CRM data to create an activities/lead report.

Helpdesk Deadline Compliance Analytics & Dashboards - Zoho Analytics
Help Desk Ticket Analysis - Zoho Analytics
CRM & Help Desk Data Analysis - Zoho Analytics

Boost customer satisfaction with key insights into your Helpdesk activities.

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    Collaborative analytics

    Develop reports together with your support team and share the data and reports securely with fine-grained access controls.

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    Pre-built visualizations

    Instantly kick start your analytics journey with over 75 pre-built reports and dashboards on all your support team's performance.

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    Email, export and print reports

    Export or print reports for offline access. Schedule your reports and dashboards to be emailed automatically to your peers.

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    Data blending

    Combine Helpdesk data with other data sources such as Zoho CRM, Zoho Books, etc, for cross-functional analysis. Gain end-to-end insights across all your business processes.

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    Smart AI assistant

    Type out your questions, and see Zia, our AI-powered assistant, come up with suitable answers in the form of reports and KPI widgets.

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    Embedded analytics

    Get a powerful reporting and analytics solution in your brand name, embedded within your product/application or set up as a standalone portal.

Other Related Connectors

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  • Zoho Desk

  • Zendesk

  • Teamwork Desk


"What I like the most is that I was able to create a dashboards or reports for our help desk in a matter of minutes which, when you consider the amount of time and cost that normally goes into creating a dashboard through other means, more than offsets the monthly cost of Zoho Analytics."

Roland Kroon

Verified Reviewer, GetApp

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