Gain actionable insights with helpdesk analytics and dashboards
Visually analyze and understand your support team's performance. Create insightful reports and dashboards to track your key performance indicators (KPIs). Derive valuable insights, improve your customer support and increase customer satisfaction.
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In-depth helpdesk analytics powered by Zoho Analytics
1 Million Users. 10 Million Reports and Dashboards. 1 Reporting Service.
Quickly spot trends in deadline compliance across regions, products, agent groups and make data driven decisions.
Track and monitor agent performance based on parameters such as average response time, customer happiness, ticket traffic, and expertise.