Gain actionable insights with helpdesk analytics and dashboards

Visually analyze and understand your support team's performance. Create insightful reports and dashboards to track your key performance indicators (KPIs). Derive valuable insights, improve your customer support and increase customer satisfaction.

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Help Desk Ticket Dashboard - Zoho Analytics

In-depth helpdesk analytics powered by Zoho Analytics

1 Million Users. 10 Million Reports and Dashboards. 1 Reporting Service.

Deadline compliance

Quickly spot trends in deadline compliance across regions, products, agent groups and make data driven decisions.

Agent performance

Track and monitor agent performance based on parameters such as average response time, customer happiness, ticket traffic, and expertise.

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Data blending

Combine data from different sources and create cross functional reports. For example, combine your helpdesk data along with CRM data to create an activities/lead report.

Collaborative analytics

Develop reports together with your support team and share the data and reports securely with fine-grained access controls.

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Advanced analytics for popular helpdesk solutions

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Top-Rated Helpdesk Analytics Software

 
 
 

Start visualizing your customer support activity today.

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