Visually analyze and understand your support team's performance. Create insightful reports and dashboards to track your key performance indicators (KPIs). Derive valuable insights, improve your customer support and increase customer satisfaction.
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In-depth helpdesk analytics powered by Zoho Analytics
1 Million Users. 10 Million Reports and Dashboards. 1 Reporting Service.
Get an overall picture of your helpdesk at a glance. Eliminate data silos and increase visibility of key performance indicators (KPI).
Measure, manage, and improve customer satisfaction with the right set of metrics.