Powerful help desk analytics for Zendesk
Visually analyze your Zendesk data, create insightful reports and dashboards to track your helpdesk metrics. Share reports and collaborate with your colleagues, during report creation and analysis.
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Analyze and track key help desk metrics. Be empowered.
Zoho Analytics lets you easily analyze all of your data in Zendesk. Slice and dice your Zendesk data the way you want. Make informed decisions and gain insights into your customer support activity. Analyze and track agents' performance, NPS score, ticket inflow, satisfaction rating, and much more.
Increase your customer satisfaction with powerful insights.
2 Million Users. 50 Million Visualizations. 1 Analytics Platform.
Develop reports together with your support team and share the data and reports securely with fine-grained access controls.
Get access to 75+ hand-picked, readymade reports and dashboards that you're sure to use on a daily, weekly, or monthly basis.
Email, export and print reports
Export or print reports for offline access. Simplify your workday by scheduling reports and dashboards to be emailed automatically.
Wide variety of charts
Use a wide variety of charts, pivot tables, KPI widgets, and tabular view components to build insightful reports and dashboards.
Smart AI assistant
Type out your questions, and see Zia, our AI-powered assistant, come up with suitable answers in the form of reports and KPI widgets.
Get a powerful reporting and analytics solution in your brand name, embedded within your product/application or set up as a standalone portal.
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"I have, and will continue to share with others, my ringing endorsement of Zoho Analytics. With the fantastically friendly user interface, phenomenal customer support, and cost-effective pricing, Zoho Analytics has really hit a sweet spot."