Powerful helpdesk analytics for Zoho Desk
Visually analyze your Zoho Desk data and create insightful reports & dashboards to track your key helpdesk metrics. Collaborate with your colleagues, during report creation and analysis.
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Empower your team with key help desk metrics
Easily analyze all of your Zoho Desk data. Slice and dice your data the way you want. Make informed decisions and gain insights into your customer support activity. Analyze and track agent performance, SLA compliance, ticket inflow, customer satisfaction rating, and much more.
Empower your support team with key helpdesk insights
2 Million Users. 50 Million Visualizations. 1 Analytics Platform.
Develop reports together with your support team and share the data and reports securely with fine-grained access controls.
Smart AI assistant
Type out your questions, and see Zia, our AI-powered assistant, come up with suitable answers in the form of reports and KPI widgets.
Quickly spot trends in deadline compliance across regions, products, agent groups and stay on top of your game.
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"Integration of data from Zoho Desk to Zoho Analytics was seamless. Within minutes, customer support data got imported into Zoho Analytics and analysis were done."
Cx Director, Mitrefinch