Powerful helpdesk analytics for Zoho Desk

Visually analyze your Zoho Desk data and create insightful reports & dashboards to track your key helpdesk metrics. Collaborate with your colleagues, during report creation and analysis.

Empower your team with key help desk metrics

Easily analyze all of your Zoho Desk data. Slice and dice your data the way you want. Make informed decisions and gain insights into your customer support activity. Analyze and track agent performance, SLA compliance, ticket inflow, customer satisfaction rating, and much more.

  • Track your ticket inflow

    Track your ticket traffic and response rates to see if your resources are being used right at different points of the day. Identify ticket patterns and optimize your team's performance.

  • Boost customer satisfaction

    The more you know customers, the less you need to worry about losing them. Analyze your customer satisfaction rates, identify and resolve the issues faced, and retain them to increase your customer lifetime.

  • Analyze agent performance

    Analyze your agent performance parameters such as average response time, customer happiness, ticket traffic, and expertise under one roof and improve the quality of your customer support.

  • Get the business big picture

    Combine data from different sources and create cross functional reports. For example, combine your helpdesk data along with CRM data to create an activities/lead report.

Empower your support team with key helpdesk insights

2 Million Users. 50 Million Visualizations. 1 Analytics Platform.

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    Collaborative analytics

    Develop reports together with your support team and share the data and reports securely with fine-grained access controls.

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    Smart AI assistant

    Type out your questions, and see Zia, our AI-powered assistant, come up with suitable answers in the form of reports and KPI widgets.

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    SLA analysis

    Quickly spot trends in deadline compliance across regions, products, agent groups and stay on top of your game.

Other Related Connectors

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  • Zendesk

     
  • Site24x7

     
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"Integration of data from Zoho Desk to Zoho Analytics was seamless. Within minutes, customer support data got imported into Zoho Analytics and analysis were done."

James Bell

Cx Director, Mitrefinch

Start analyzing your Zoho Desk data today.

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