In the Processed Emails tab, you can view the details of every email triggered in that Mail Agent. You can call it the email logs section. You can see below how each email transaction is displayed in this section.
These are the details you can view in this tab:
- Sender Recipient(s) - the sender and receiver email address
- Date and time the email was sent
- Email reference - a unique ID specific to every email sent
- Status - the status of the email sent. It can be Processed, Process failed, or Multiple status
- Clicks and Opens - the number of times the particular email was opened and clicked
Clicks and Opens data will be displayed only if they are enabled in Email Tracking tab.
- From the left panel, select Mail Agents and select a Mail Agent for which you want to view the email logs.
- Navigate to Processed Emails tab.
Here you can view the email details for the selected Mail Agent. Click on a particular transaction to see more information for that transaction.
You can also view detailed information about opens and clicks data by clicking on the corresponding value in the processed email section.
Every processed email will have either of these three statuses - Processed, Process failed, and Multiple status. We display a single status for an email if there is only one recipient. For eg., if an email to a recipient is hard bounced, then the status displayed in the listing will be hard bounced.
Processed means that the email was successfully sent from the TransMail email server. You can view further details about your processed email by clicking on that particular card in the processed email tab.
Process failed means that there is an error in the API or SMTP code. For eg., if the bounce address is not configured, we will show the Error Code TM_4001. Click on Learn more to go to the error code help document to troubleshoot the error.
Multiple status is a case where there are multiple recipients and multiple statuses. For eg., if your email has 4 recipients in which 2 were processed successfully and 2 are hard bounced, then we will show the status as Multiple status. If all the 4 emails were processed successfully, then we show the status as Processed. You can click on the listing card to view additional details. In the additional details section, you can see the status of the email sent to each recipient separately. In the image below, against bounced email, you can click on View detail to view the complete email header information for that email.
To trace the details of a transactional email, you can search using it's parameters. After you locate the specific email, click on that email card to view the transaction history details.
Click on the search bar in the top right section and select the parameters - Recipient, Sender, Date & Time, Request Id, Subject and Email reference ID to initiate the search. You can add the parameter values to view the list of emails that satisfy the conditions.
Before you get started it is important to know that TransMail is for sending transactional emails like welcome emailers, password resets emails, OTPs. We do not support sending of bulk emails or promotional emails like newsletters or marketing campaign emails. If you are looking for a bulk email provider, check out Zoho Campaigns.