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13 January 2026
Associate Invoices with Credit Notes for Consistent Tax Calculation Featured
You can now associate an invoice with the credit notes you create for your customers. To do this, use the Invoice# dropdown when creating or editing a credit note to associate an invoice from the list of sent transactions.
12 January 2026
Manage and Track Your Payment Gateway Errors Featured
You can now manage payment gateway errors from your subscriptions' renewal failures by grouping them into predefined categories. Go to Settings → Online Payments → Payment Error Categories to re-categorize the errors. Based on these errors, you can filter and view them in detail in the Payment Failures Report. This helps you quickly analyze failures and take action to troubleshoot issues.
8 January 2026
Introducing Dedicated Modules for Plans, Addons, and Coupons Featured
We’ve enhanced how you manage Plans, Addons, and Coupons in Zoho Billing. Each module now includes structured detail views to access configurations, view associated records, and edit details, helping you scale effortlessly as your product catalog grows.
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8 January 2026
Get Instant Insights and Create Records Using Ask Zia Featured
Analyze business performance and manage billing operations using Ask Zia. Get instant insights without navigating multiple reports, and create or manage records such as customers, plans, invoices, and subscriptions directly from the widgets page. Note - This feature is available for certain Zoho Billing plans.
6 January 2026
Reactivate Subscriptions Automatically with In-Term Reactivation Featured
We've enhanced the In-Term Reactivation workflow to make subscription reactivation easier. When customers clear all overdue invoices for a subscription, Zoho Billing automatically reactivates it from Cancelled to Live status and continues the configured billing cycle. This removes the need for manual intervention and reduces operational effort.
22 December 2025
Add Profile Photo for Your Customers & Contact Persons Featured
You can now add profile photos for your customers and their contact persons. Go to a contact's details page, click on the image icon, and upload a photo. You can also allow customers to upload their own profile photos directly from the customer portal.
19 December 2025
Set Purchase Limits for Plans and Addons Featured
Zoho Billing now lets you set purchase limits for the plans and addons your customers purchase on the Hosted Payment Pages and Customer Portal. To configure these limits, when creating a plan or addon, select the type of Quantity Restriction and configure the purchase limits for that plan or addon. This feature is available only for certain plans of Zoho Billing.
10 December 2025
Track Your Report's Audit Trail from Report Activity Featured
Reports now have a dedicated section to track activity logs. You can view all actions performed on an individual report from the Report Activity section. This includes printing, exporting, sharing, and scheduling-related actions, along with the time and user details, helping you maintain a clear audit trail.
5 December 2025
View Proration Breakdown in Customer Portal Featured
Your customers can view the proration breakdown in the subscription summary while upgrading, downgrading or making changes to a subscription mid-cycle from the Customer Portal.
4 December 2025
Create Custom Fields for Timesheets Featured
Timesheets now support custom field creation. Once you’ve created a custom field, it will appear when you log time for a project, allowing you to customize and capture additional details to match your business needs.
3 December 2025
Integration Zoho Billing with SurveyMonkey Featured
Zoho Billing now integrates with SurveyMonkey. With this integration, you can include surveys to your email notifications. The included surveys will be automatically sent with the customer emails, making it easy for you to collect and review customer feedback. This way, you can capture actionable insights, boost engagement, and improve customer experiences.
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