CUSTOMER STORIES

Running a subscription business brings plenty of challenges, but with the right tools, you can overcome them. Here are some powerful stories from businesses just like yours.

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"Zoho Subscriptions had everything from A to Z for running our magazine services—from subscription management to promotional discounting, from stock handling to courier dispatching, and lots more.  Read more... Best of all, the onboarding team made migrating from our previous in-house software a piece of cake."

Sri Ramakrishna Math

chennaimath.org

"We operate in 10+ countries spread across four continents. Zoho Subscriptions takes care of managing our recurring billing so seamlessly that we no longer consider billing a challenge while expanding to new markets!"

Gilles Groven

Gilles Groven

Product Manager, UENI

"We love the seamless flow of customer information from Zoho CRM to Zoho Subscriptions, and vice versa. Whenever we get inquiries from customers on their subscription or billing, our team can look up those details right within the CRM, and this is a huge time saver."

Stefan Eichenberger

Stefan Eichenberger

Co-founder & Managing Director, mylokalesuche GmBH

"We were looking for trial management, consolidated billing, automatic proration, and PCI compliance. Zoho Subscriptions checked everything off our list, and had a lot more to offer!"

Timothy Heng

Timothy Heng

Marketing Manager, Amplified Engineering

"Edmingle has grown 10x in the past three years, and Zoho Subscriptions played a crucial role in it. Personally, it saves me at least 90 hours a month that would have been spent on manual billing processes  Read more... and follow-ups, which is the biggest ROI I get from Zoho."

Gaurav Doshi

Gaurav Doshi

Founder & CEO, Edmingle

"Vor kurzem haben wir ein Produkt auf den Markt gebracht, bei dem viele Kunden über ein Abo häufige kleine Zahlungen leisten. Ich habe nach einem System gesucht, dass es dem Kunden ermöglicht online, direkt aus unserer Software, ein Abo abzuschließen und zu verwalten.  Read more... Zoho Subscriptions bietet in Zusammenarbeit mit dem Zoho CRM alle nötigen Features, von Kundenbetreuung, E-Mail Newsletter, Kunden-Portal bis hin zur API zur Weiterverarbeitung der Daten in anderen Systemen. Zoho Subscriptions lässt sich schnell aufsetzen und anpassen. Und wenn am Anfang doch nicht alles so reibungslos klappt, ist der Zoho E-Mail Support gut erreichbar und hilft geduldig bei allen Fragen weiter."

Frank Schulze

Frank Schulze

Geschäftsführer, HeadApp

"Our experience with Zoho Subscriptions and other finance products has been seamless and excellent. The customer service is fabulous too!"

Antony Kattukaran

Antony Kattukaran

CEO, Tagalys

"Zoho Subscriptions is the perfect solution for us at TeeBase. Our subscription management process is now 100% automatic: invoicing, alerts, renewal, all of it is under control. It is easy to set templates, price lists, and reports for managing the sales team and the entire business.  Read more... We also appreciate the support we got the few times we needed it: quick, smart, and accurate. Zoho Subscriptions is an efficient and versatile solution for the organizations that are working with subscriptions. Last but not least, the tight integration with Zoho Books and Zoho CRM makes managing all business information a breeze."

Michele Mantovani

Michele Mantovani

Director, Teebase

"I was looking for an easy, clean and intuitive way to manage subscriptions, that would be flexible enough to adapt to my specific needs for the Swiss market, as well as be very cost-efficient. Zoho Subscriptions has met all of my expectations."

Aron Martinez

Aron Martinez

CEO & Owner, AMWeb

"In all the chaos of a tech startup, backend systems can be a total time drain. We sought a solution that would allow consistency through an entire sales process, and Zoho Subscriptions fit the bill where payment processing is concerned.  Read more... It was incredibly simple to implement, and their support team went above and beyond in helping us migrate sensitive credit card information from our old system to the new.The result is complete unity among departments. Any changes made in Zoho CRM automatically update in Zoho Subscriptions and Zoho Books, and vice versa. Our CRM now displays subscription data and invoices under each customer account, making it incredibly easy for our support team to have a birds-eye view in any situation. The end result is an elevated level of service for our customers.Most importantly, we feel confident in our backend ability to scale up our operation over time. We couldn’t be happier with Zoho Subscriptions, and we would recommend the service to anyone."

Morgan Dailey

Morgan Dailey

Chief Information Officer, Opiniion

"Already, we can see a difference in how we are going to manage our subscription service. It has a very, very simple and easy to use interface. So, we have seen a big difference."

Ryan Libbey

Ryan Libbey

Senior Digital Product Manager, Faith Music Missions

"It's very easy to keep track of subscriptions without the fear of missing to bill."

Vidhya Srinivasan

Vidhya Srinivasan

Sr.Manager – Credit Control, IDS Next Business Solutions Pvt. Ltd.

"Running a fledgling Managed Service Provider (MSP) business comes with its own challenges. But Zoho Subscriptions, combined with other Zoho apps, enables me to cut my overhead, steer the business in the right direction, and provide a stellar experience to my customers."

Kovalan Paramanantham

Kovalan Paramanantham

Managing Director, Aquilative Technologies

"We are into music education and we work on a subscription model, where students make fee payments every few months. In the beginning, it was very difficult for us to track the payments using Microsoft Excel.  Read more... We also tried other software but ultimately, none of them ever worked according to our needs. Then we found Zoho Subscriptions. It has made it effortless for us to track fee payments and student records, and also sends students a reminder when their fee is due. I am very glad that I chose Zoho Subscriptions for my business."

Milton Lance

Milton Lance

Director, The Music School Bangalore

"On an average, we had to spend 2 minutes for each renewal, just to record the payment in our system. After using Zoho Subscriptions, our processing time went down by 75% and we managed to completely cut away postage expenses!"

Julie Reeder

Julie Reeder

President, Reeder Media

"Zoho Subscriptions' dunning management helped us recover 50% of the renewal payments that failed the first time. This greatly reduced our churn rate without manual follow-ups!"

Laveena Punjabi

Laveena Punjabi

Senior Product Manager, Foyr

"We evaluated Square and Stripe Billing for our subscription billing operations. But Zoho Subscriptions' extensive customization options and its close-knit integrations made it a natural choice!"

Josh Lucas

Josh Lucas

Head of Operations, AAA Band Rentals

"At Goji Systems, we've developed an advanced self-order kiosk software called GojiKiosk. As a SaaS company with a tight focus on customer experience, we needed a recurring billing system for GojiKiosk that is flexible, powerful, and integrated with all our other business platforms.  Read more... Zoho Subscriptions was our solution. It's intuitive, simple to use, and reliable. More importantly, we appreciate the support that we get from the Zoho team."

Joseph Hwang

Joseph Hwang

CEO, Goji Systems

"We use Zoho Subscriptions to manage our wine club membership. During each renewal, it sends out reminder emails, collect payments and recovers lost revenue without us even touching the computer!"

Ryan Sharp

Ryan Sharp

CEO, ENSO

"Zoho Subscriptions fits our business' needs quite well. We provide a number of different subscription services to our customers that require different plans, products, add-ons as well as different subscription periods.  Read more...These tasks are difficult to handle using our back-end systems, so having Zoho Subscriptions and its easy integrations makes it so much easier for our sales and support team to create and manage our customers' subscriptions. All in all, we're delighted with Zoho Subscriptions (and many of the other Zoho apps as well!), and the customer support has been phenomenal and above all fast. The ability to create and manage subscriptions in very few clicks has been great. Particularly this in combination with the Workflow Automation makes it very painless to create subscriptions. Moreover, it gives us a swift and simple overview of our subscribers, making it faster and easier to find recurring customers."

Martin Kjeld Pedersen

Martin Kjeld Pedersen

Head of Communications, FieldSense

"Zoho Subscriptions is instrumental in running the day-to-day operations of our small business. We run all of our credit card processing through it in connection with Stripe. It is super easy to collect and store payment information for our customers and has a suite of features  Read more... that make billing easy for me and my team. We use several PCI-compliant hosted payment pages and integrate them right on our website. Plus, their customer service is fast and easy. I've never waited for more than a minute to be connected to someone over the phone which is a life-saver. They go above and beyond to ensure our needs are met. Highly recommended!"

Cameron Smith

Cameron Smith

CEO, Colorado Tire Storage

"Zoho Subscriptions is like a dream come true to SAAS based business. There are certain features on which Zoho scores high, like the integrating with multiple payment gateways, automating subscription management,  Read more... notification on various messaging platform, payment feeds from banks and automatically matching it to corresponding invoices and above all, they have open APIs. I have high praise for the Zoho support team. They have always been responsive and never missed any opportunity to make sure that I am getting ROI on Zoho products."

Vivek Saini

Vivek Saini

Founder & Director, Quick Dry Cleaning Software

"Zoho Subscriptions is a great tool for automating subscription management. We are happy with its API capabilities helping us integrate with third parties easily. The development team has the momentum to implement new features quite fast. A must have for SaaS businesses!"

Xavi Novella

Xavi Novella

Operations Director, Dexma

"We use Zoho Subscriptions to manage the invoicing and payment processing end of our business. Zoho Subscriptions and Zoho Books integrates seamlessly and it allows us to focus on delivering services to our clients  Read more... instead of managing billing headaches. I've also had great experience with their support and I recommend it to anyone considering their options."

Brock Andersen, CPA

Brock Andersen, CPA

Managing Partner, Independent Contractor Tax Advisors

"Zoho Subscriptions' API is open and well documented. We found that whatever was possible through their interface was also possible through their API. This made the integration process quick and easy."

Robert Ingberg

Robert Ingberg

Technical Supervisor, Mobile Loyalty

"I was looking for a no brainer service to handle recurring billing for Artsper. Zoho Subscriptions is the perfect subscription billing software. It is smooth and easy to configure without any technical skills.  Read more... We now have hundreds of customers whom we charge on monthly subscription basis."

Hugo Mulliez

Hugo Mulliez

Founder, Artsper

"An excellent, automated software with great customer service."

The Last Minute Wed Team

Last Minute Wed

"We were looking for an efficient and versatile platform to handle our subscriptions and invoicing. This process is now easy thanks to Zoho Subscriptions. Also, integrating with payment gateways has never been faster."

Samir

Samir

Technology Director, Tuispace Web Design Company

"Quand nous avons évalué Zoho Subscriptions et Zuora, nous n'en revenions pas à quel point Zuora était coûteux ! Mais nous n'avons pas choisi Zoho Subscriptions à cause du prix, parce que pour moi, il est préférable d'avoir le meilleur outil même s'il est plus cher."

Antoine Puymirat

Antoine Puymirat

Founder & CEO, Planity

"We've transformed over 60% of our monthly customers to a recurring payments model via Zoho Subscriptions, which has allowed us to roll out additional revenue streams without the need for margin-destroying admin and accountancy⁠—and most importantly to provide the best possible service to our clients.  Read more...Before, we used to spend several days a month chasing late payments which were mostly due to the lack of payment options we were able to offer. Zoho Subscriptions has now made our lives a whole lot simpler by simplifying our payment collection process throughout!"

Steven Taylor

Steven Taylor

Managing Director, adomedia

"It's amazing that we can connect Zoho Subscriptions to our other business apps—Salesforce, Mailchimp, and Zendesk—without writing a single line of code!"

Jared Loftus

Jared Loftus

Chief Operating Officer, rasa.io

"While we used Excel for billing, our team was spending so much time invoicing and chasing payments, so they had little time to take care of new customers. Zoho Subscriptions changed that completely for us."

Chad Sandstedt

Chad Sandstedt

CEO and Co-Founder, TagniFi

"As a cloud-based SaaS subscription business, Zoho Subscriptions is a 100% perfect fit for us. It's great to not have to worry about invoicing customers as the process is automatic. We were manually invoicing before and it was a pain to chase customers for payments.  Read more... Having customer's credit cards on file and charging them automatically makes the whole process smooth and seamless. We love it and would highly recommend it to anyone with a subscription/SaaS business."

Hari Iyer

Hari Iyer

Founder, SyncEzy

"Zoho Subscriptions has basically changed the way we interact with our members and has optimized our process to a point where we save several hours each month in managing our recurring billing & accounting."

Gary Cige

Gary Cige

Founder, Usine IO

"With Zoho Subscriptions, all we have to do is create the subscription plans. The application does the rest. It collects payments, follows up with customers who haven't paid, and even acknowledges the payments received. That's why we love Zoho."

Rachael Ray

Analyst and PR Manager, GoodFirms

"We use Zoho Subscriptions for our online grocery subscription service. The in-built integrations that come with Zoho Subscriptions have automated most of our business processes—from CRM to subscription accounting to collecting online payments. We absolutely love it!"

Lanre Smith

CEO, Worldbay technologies

"As a company that offers monthly parking, we wanted an easy way to manage the subscriptions of our customers for all of our locations. Zoho Subscriptions is perfect for that. It handles both ours and our customers' needs.  Read more... The best part for us is how quickly everything can be done. Even setting up payments for a new location takes less than a minute. Simply put, our business couldn't run without Zoho Subscriptions."

"Zoho Subscriptions has totally transformed our subscription management. In the past, we had no transparency with fees and collected funds. We now have the system fully automated with Zoho APIs  Read more... and we also provide the ability for our customers to self-manage their subscription in Portal. The reporting is also excellent. Thanks for creating such a great product!"

Zalman Kagan

Zalman Kagan

Director of Web and Information, BECO Management

"Zoho Subscriptions was the best in (meeting) all our criteria — payment gateways, regular AR functionality, ease of use, online and offline invoicing, API. We are also extremely happy with the responsiveness of their support team."

Lasse Høydal

Lasse Høydal

HyrBox Sverige AB

"Zoho Subscriptions is extremely user-friendly and has enabled us to fully automate our subscription billing and dunning processes. The dashboard adds value for us, and Zoho Subscriptions fluidly integrates with Zoho Books, saving us time and resources."

Diane Gennarelli

Manager, Corecon

Jaigill
Play

"We couldn't actually believe Zoho Subscriptions existed when we found it because it addressed the subscription billing challenges we had. But more importantly, it actually addressed things we hadn't even thought about."

Jaigill

CEO, Gameday Arts.

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Message from CEO

Zoho is a software company that ships 45+ products globally. Operating on a subscription pricing model for more than 20 years has given us the opportunity to face and overcome the practical pain points of subscription businesses. Let us solve your subscription billing challenges, together.

Sridhar Vembu

CEO, Zoho Corporation

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