Greet your visitors on arrival

 

Connect them to the right people

 

Answer questions instantly

Convert better by solving concerns when it matters

Giving prospects the assurance they're looking for—often during a critical period when they’re contemplating buying—makes all the difference.

Live chat software for your website and mobile apps helps you start conversations with your website visitors and capture those leads while they're still on your site.

Convert better by solving concerns when it matters  

Make it easy for customers to message you

Voice notes for hassle-free communication

People speak about four times faster than they type. Zoho SalesIQ's live chat tool comes with voice note so visitors and agents don't have to type long paragraphs to explain complex questions and solutions.

  

Chat reopening for those follow-up queries

Ever had customers come back with more questions on previously discussed topics? Give context to those conversations. SalesIQ's website live chat shows customers all their chats with you and lets them reopen an older chat for further help.

  

Get relevant details of who you're chatting with

Each chat request comes complete with the visitor's country, the page they're on, and the department they've selected. You also get their website footprint, their device details, the operating system they're using, and previous chats. This helps you get to the heart of the matter without too many questions.

Get relevant details of who you're chatting with
Get relevant details of who you're chatting with  

Experience the best live chat software for business

Once your contacts' business email addresses are available, our Zia-powered profile enrichment organizes the contacts by company and provides details like the company's size, location, industry, social media profiles, technology they already use, and more.

Experience the best live chat software for business
Experience the best live chat software for business
  

Reach out with automated proactive chat

Forcing visitors to fill out contact forms, manually qualifying them, and then reaching out and waiting endlessly for them to respond or take action is history.

Instead, spark your target audience's interest by proactively engaging them using automated chat triggers in website live chat software.

Reach out with automated proactive chat
Reach out with automated proactive chat
  

Reduce response time with these time-savers

  • Canned Responses  

    We also have something to help you with those common questions you actually can anticipate. Save your common responses, greetings, and questions as canned responses and invoke them with a shortcut during chats.

  • Typing Preview  

    The life of a live chat agent would be so much easier if all the questions could be anticipated. We've done you one better! Our online live chat software solution lets you see what customers type in the input field in real time so you can find answers quicker.

Canned Responses  
Typing Preview  

Power up your live chat with audio call and screenshare

Solve complex queries by starting a call with your customer right from your live chat software. Customers can also call you from the website chat window in a click without any wait tones or IVRs.

In addition, Zoho SalesIQ allows you share your screen to aid customers visually. You can even ask customers to share their screen so you can get a firsthand view of their issue and provide instant help.

power up your live chat with audio call and screenshare 
power up your live chat with audio call and screenshare
power up your live chat with audio call and screenshare
power up your live chat with audio call and screenshare
power up your live chat with audio call and screenshare
 

Still worried about promising instant responses?

Live chat for websites by definition implies immediate responses to queries, which could be worrisome to smaller businesses without the adequate workforce to handle a large chat influx.

Our chatbot platform enables you to deploy a virtual live chat agent that multitasks tirelessly 24x7.

learn more
promising instant responses  

Set your live chat hours

Define the business hours your live chat agents will be available so your chat widget will only be displayed within this specified period. Outside of these set hours, customers can leave an offline message you can tend to at a later point. This way, customers aren't disappointed after waiting for a response.

Set your live chat hours  

Go multilingual with real-time chat translation

Understand and speak your customer's language to connect with them better. Our live chat software automatically detects the language of incoming chat requests and translates the messages and your responses in real time.

Go multilingual with real-time chat translation
Go multilingual with real-time chat translation
 

Combine your team's expertise

Internal message board and operator chat

With customer-facing teams spread across geographies these days, team communication is taking a hit. Make common announcements to your team in a minute with the message board, and the internal operator chat lets agents have one-on-one interactions or talk to each other in a group setting.

Customize the chat window to suit your branding
Customize the chat window to suit your branding
  

Chat transfer and group chat

Anytime you're stumped by a question outside your forte, SalesIQ lets you transfer the chat or simply invite a teammate with the right answers to join in. You can even add a note for your colleague as you transfer the chat.

  

Improve agent training with chat monitoring

Ensure your new recruits' adhere to your customer communication standards with real-time chat monitoring. Set monitors to view agent chats in real time and guide them through it. You can even join an ongoing chat if needed.

  

Filter out abusive messages

Ensure a professional and safe workplace for your team with Zoho SalesIQ's live chat content moderation. Create a list of terms that your team deems abusive and configure chat closure or block an IP when any of these terms comes up during a chat.

Filter out abusive messages  

Help customers while on the move with the Zoho SalesIQ mobile app

Get notified of important incoming chats or high-value customers and connect with them, no matter where you are, using Zoho SalesIQ's live chat apps for Android and iOS.

Help customers while on the move with the Zoho SalesIQ mobile app        

Gather customer feedback

Use customer feedback on your live chat operation to find out how your customers liked their interaction with you. This will help you constantly work on existing flaws to impress your customers.

Gather customer feedback

New to live chat?

Or still using live chat for just customer service?

Don't miss out on the benefits of live chat software coupled with other functions for marketing and sales!

Set up your live chat software in minutes

All you need to do to get Zoho SalesIQ's fully functional live chat software application running on your website is copy the code we provide and paste it into your website's source file.

Set up your live chat software in minutes

Customize the chat window to suit your branding

Make your live chat window fit right in with your website and branding by choosing from our wide variety of designs or even uploading your own. Add your brand logo, craft a welcome message, and set a chat window language and font.

Customize the chat window to suit your branding
Customize the chat window to suit your branding
  

Want live chat on your mobile app?

Mobilisten, our mobile SDK available for Android, iOS, and React Native, lets you easily add live chat to your mobile app and gives your users a gateway to reach you. You can even contextually display your live chat button whenever a user encounters an error.

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Want live chat on your mobile app?
Want live chat on your mobile app?

Don't leave customers waiting for your reply.

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