Introduction to Zobot - Zoho SalesIQ
The Zobot is designed to interact with your website visitors conversationally, based on its programming. They automate the process of interacting with your website visitors and helps you to maintain the presence of a helping hand, even when all your operators are busy/can't respond. In Zoho SalesIQ, Zobot can be scripted by two different platforms Deluge and Dialogflow which can be used to perform all the actions/tasks required in your chat window and can replace your operators, literally.
What can Zobot do?
- It can handle the chats from your website visitors.
- It can forward the chats to your human operators (if it is confused or isn't aware of the answers.)
- If all operators are busy assisting the website visitors or away from work, then Zobot can set the chat widget status to busy automatically.
- It can block the IP of the harassers and spammers.
- It can collect inputs from the visitors via Calendars.
- Can collect multiple input for each response.
Note: Zobot is available for Basic, Professional and Enterprise plans. Also, the 15-day Trial users of Zoho SalesIQ can avail, but Zobot will be disabled when the trial plan switch to free plan.