Zia Skills Platform

Zia is a conversational bot-building assistant. Zia skills platform uses natural language understanding to process and perform your defined skills and actions, responding to visitor queries on the website, mobile application, Facebook, Instagram, and WhatsApp.  With Zia’s Developer Console, you can define a unique set of actions depending on your requirements. With Zia, you can directly answer a question, construct an answer by fetching data from SalesIQ and perform an operation dynamically based on the visitor.

Benefits of using Zia Skills in Zoho SalesIQ

  • Serverless bot-building platform. With the Zia skills platform, you don't have to shell out extra amounts for building and maintaining the servers. We offer configuration and coding in the platform.
  • The platform developer can shoulder the extra burden of writing code to define each context for actions, build actions, and define the set of contexts. The Zia skills platform can manage to execute without any coding.
  • Also, a single action can handle multiple conversations.
  • Zia's skills platform also offers production and development modes for you to script and save.
  • You can create bots that can just answer questions or perform operations for visitors' queries. The
  • Zia skills platform is easily configurable. Once your SalesIQ account is integrated with Zia, the bots you have created in the platforms will be listed in the SalesIQ bots dashboard. You can map the bots to your website chats, and can even set trigger messages, and your bot is all set to assist your website, visitors.
  • Initiate SalesIQ platform input/display cards for inputs, and show the output to visitors. You can configure your bot to respond using buttons, auto-pick, sliders, images, and links. Using buttons allows users to interact with your bot in a way that standardises the conversation, using the cards provided by Zoho SalesIQ.
  • SalesIQ supports dynamic text in the Zia Skills responses. You can use the dynamic text in trigger messages and chat responses.

Note: Zobot doesn't support the Zia Platform Cards.

Things to Note: 

  1. Data Storage and Retention

    Visitor and message data processed through the integration is not logged or stored on Zia or Convokraft servers. The data is used only for processing the request and is not retained after processing.

  2. Encryption

    Since the visitor and message data are not stored on Zia or Convokraft servers, no data-at-rest encryption is required for this data.

  3. Model Training and Third-Party Processing

    The visitor and message data shared for processing are not used to train AI models. Additionally, the data is not shared with or processed by any third-party or native integrations as part of the request processing.

Build a bot using Zia Skills:

  • In Zoho SalesIQ, navigate to Settings > Bot, select Zobot, and click on Add.
  • Inside the bot builder, give your bot a Name.
  • Then, choose the platform - Zia Skills.​​

  • Then, provide the required information for your bot profile and configuration, and click on Create.​
  • Next, configure the trigger and action response.
  • Click on Access Zia Skills Console to navigate to the Zia console and build the bot. 

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