Empower your team with key help desk metrics1 Million Users. 10 Million Reports and Dashboards. 1 Reporting Service
Easily analyze all of your Zoho Desk data. Slice and dice your data the way you want. Make informed decisions and gain insights into your customer support activity. Analyze and track agent performance, SLA compliance, ticket inflow, customer satisfaction rating, and much more.
Access a full-fledged BI tool seamlessly from within your Zoho Desk account. Your Zoho Desk data is synced automatically to Zoho Reports.
Ready made reports and dashboards
The Zoho Reports add-on gives you access to 75+ hand-picked, readymade help desk reports and dashboards that you're sure to love and use on a daily, weekly, or monthly basis.
Wide variety of reporting options
Choose from a wide variety of charts, pivot tables, KPI widgets, and tabular view components to build insightful reports and dashboards with an easy drag-and-drop interface.
Combine data from different sources and create cross functional reports. For example, combine your Zoho Desk data with you CRM data to create a tickets vs. leads report.
Develop reports together with your support team. Share the data and reports securely with fine-grained access controls.
Embed, email, export, and print reports
Embed your reports and dashboards in websites, blogs, applications or intranets to reach a wider audience. Export or print reports for offline access. Schedule reports and dashboards to be emailed automatically.
Daniel HöhnkeCEO, Pixup Media
Great Tool to get some better insights! Especially the connection with other Zoho services is pretty easy and the default templates are easy to use.