Why is my JP Morgan Chase or PNC bank account number different in Zoho Payments?
If you’ve connected your JP Morgan Chase or PNC bank account using Stripe Financial Connections, the account number shown in Zoho Payments might not match your actual bank account number. This is because these banks use a security feature called Tokenized Account Numbers (TANs).
This tokenizes your account number and replaces the actual one with a token. The token is securely linked to your bank account, so your payouts will still be deposited as usual.
Note: If you manually added your bank account in Zoho Payments (and not through Stripe Financial Connections), you’ll see the actual account number.
If you disable TAN in your bank’s security settings, your payouts will fail because the tokenized account number that Zoho Payments relies on becomes invalid. To resolve this, reconnect your bank account or manually enter your bank details in Zoho Payments.
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