Customer Support Plans
Here's an overview of the support services that we offer under each plan. Choose the best option for your business with this comparative chart.
Basic | Classic | Premium | |
|---|---|---|---|
| Pricing | Free | Free | |
| Services | |||
| Knowledge Base | |||
| Community Forums | |||
| Email Support | 8 hours/day x 5 days/week | 8 hours/day x 5 days/week | 24 hours/day x 5 days/week |
| Toll-Free Support | 8 hours/day x 5 days/week | 24 hours/day x 5 days/week | |
| Remote Assistance | |||
Product Onboarding Familiarize yourselves with Zoho Inventory and learn the best practices from our onboarding specialists | |||
| Configuration Assistance Get help in customizing Zoho Inventory based on your needs | |||
| First Response Time | 24 hours | 8 hours | 3 hours |
| Eligibility | |||
| Based on Edition | Free users | All paid plans | All paid plans |
| Based on Subscription Period | - | Monthly/Yearly | Monthly/Yearly |
*Prices are exclusive of local taxes
FAQs
How do I reach customer support?
You can contact us using the toll-free support number for your region:- USA - 844-316-5544
- UK - 0800-085-6099
- Australia - 1800-911-076
- UAE - 8000-444-0824
- Saudi Arabia - 8008500478
I use the free plan. Is product support available?
Yes! Basic support is available for all free plan users. You can send us an email at support@zohoinventory.com. In addition, you can post your questions on the forum, access our help Documentation, and refer to our knowledge base.I use the free plan. Is call support available?
Call support is currently available to customers with a paid subscription to Zoho Inventory. You can drop us an email and our support representatives will get back to you at the earliest.I am in one of the paid plans. Can I call, or request a support call, when I require product assistance?
Yes, you can call us between 9:00 AM and 5:00 PM on business days if you require any assistance. If you are looking for round-the-clock support, we suggest getting the Premium support plan.What is product onboarding?
Product onboarding consists of one-on-one sessions with product experts. These sessions, available for 10 days from the day of purchase, will include help with:- Setting up Zoho Inventory for your business.
- Familiarizing yourself with the product.
- Learning the best practices to use Zoho Inventory efficiently.
What is configuration assistance?
In configuration assistance, our product experts will help you with the various customizations and automation options that Zoho Inventory offers.What is remote assistance?
Remote assistance allows you to share your screen with our trusted representatives so that they can help you out with any trouble you're having with Zoho Inventory.How does the pricing work for premium support?
If you choose Premium support, you will be charged $49 billed monthly, or $490 billed annually, or 20% of the subscription fee, whichever is higher.
