The best way to fully understand your customers is to go beyond their needs and identify/solve their problems. We have tried to make this easier for you in Zoho Support through the introduction of the
add-on. This add-on is powered by
Zoho Discussions. The add-on helps you setup a result oriented, online customer community where your community members can start general discussions, share ideas, report issues, ask questions etc, all under one roof.
With the Forums add-on, you can engage your customers in various ways:
- Start discussion threads
Make product/service announcements
- Manage your product roadmap through voting of Ideas
- Convert forum posts as requests in Zoho Support and track them
- and do much more
The Forums add-on supports all the features of the Zoho forum (http://forums.zoho.com/).
You can read more about the Forums Add-on at http://www.zoho.com/support/help/forums-addon.html. To enable the 15 day free trial of this add-on in Zoho Support, go to
Customer Portal Settings
Forums Configuration. Subscriptions are available @ $10/forum/month.
Go ahead and setup your own forum with individual sub-forums for each of your departments. Start building your customer community today!